Subject: Refund approval
From: ABDALLAH AHEMAD <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 18 Dec 2021 03:28:07 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 11, 2021 
Order ID: 9512226795 
Tracking ID: 47086406150 
Order value: 23.4 AED 
Assistance Required: Refund approval 

Issue Description: As per the customer he/she has returned 1 items but under the return RMA details we can see items has not been picked up. 

Case history: The customer contacted us on ,1 Dec 2021 and informed us that he/she did not receive the refund for all these 1 returned items : 161971798 - - Striped Over-shirt with Spread Collar and Long Sleeves ,We create a child ticket to check we have checked with WH but not received any response. 

The returned items value is 23.4 AED 

Customer history: the customer has been with us since 1 Dec 2021 and has completed 5 orders with us so far. 

Assistance Required: kindly provide us the approval to process the refund for the 

Regards, 
​Abdallah,