Subject: Re: INVOICE FOR NOV 2021
From: Shakeeb Arsalan <[email-masked]>
To: elsadeg aa <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, [email-masked], Abdulmajeed <[email-masked]>
Date: Thu, 16 Dec 2021 07:23:49 -0700 (MST)

Hi Elsgadeg,

Again as mentioned earlier the deduction is for not meeting the SLA (Service level assumption) for the first response time on Emails & chats and also for not meeting the expected satisfaction level for both teams.

I shared screenshots already with you yesterday to get more clarity.

Regards
Shakeeb

----- Original Message -----
From: "elsadeg aa" <[email-masked]>
To: "Abdulmajeed" <[email-masked]>
Cc: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, [email-masked]
Sent: Thursday, December 16, 2021 7:24:01 PM
Subject: Re: Fwd: INVOICE FOR NOV 2021

كتب Shakeeb Arsalan في 2021-12-16 14:35:
> Hi Ali,
> 
> Please note that the invoices have not been amended properly as 
> requested.
> 
> 1- 3% Penalty was not added on both Invoices for not meeting the 
> Expected SLA.
> 2- LSM (English Management Fee) Was not added as well.
> 
> Pls Amend the invoices as advised earlier & Share with us.
> 
> Regards
> Shakeeb
> 
> ----- Forwarded Message -----
> From: "elsadeg aa" <[email-masked]>
> Sent: Thursday, December 16, 2021 1:19:38 PM
> Subject: Re: INVOICE FOR NOV 2021
> 
> كتب Swati Shukla (LSM ACCOUNTS) في 2021-12-14 11:25:
>> Hello Elsadeg
>> 
>>  Please share the Nov 2021 invoice with Jessie. Please keep me in CC
>> too for our records.
>> 
>> Best Regards,
>> 
>> Swati Shukla
>> 
>> Asst. Manager (Accounts)
>> 
>> 8882991655
> 
> Hi @ jessie,
> 
>   As swati required Kindly find invoices for November-2021 although we
> sent to Mr.: Mustehsan Siddiqui previously
> after amendment them.
> 
> Thanks,

Hi abdulmajeed,

Please can you share productivity for our team to LSM management and why 
we get Penalty 3%

Thanks,
-- 
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa