Subject: Re: Saudi customer support nationalization
From: Saurabh Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 16 Dec 2021 10:38:10 +0000

Thanks Mahmoud,

Will keep you posted

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 16 December 2021 10:37 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Saudi customer support nationalization

Hi Shakeeb,

As discussed, starting from 1st jan, KSA customer support team “ithra” must fully operate customer support, as below.

  *   Ithra team support Saudi customers only “ Emails, portal, article feedback, chat & Facebook DM”.
  *   Planning and scheduling Ithraa landmark staff roster by Ithra team TL.
  *   Backoffice support operation for KSA by Escalation DXB team, on freshconnect or as it by Backoffice support group.
  *   Close all open pending ticktes for ksa with LSM team by end of December and stop assigning new tickets LSM team.

Please let us know if there’s concerns before 31st December.

Thanks

Mahmoud

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