Subject: Re: Invoice for the month of October-2021
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 15 Dec 2021 23:58:19 -0700 (MST)

Hi Jessie, 

PFA. 

Regards 
Shakeeb 

From: "Saurabh Dadu" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]> 
Sent: Wednesday, December 15, 2021 9:53:29 PM 
Subject: Re: Invoice for the month of October-2021 

Hi Jessie, 

I hope you are well. 

Please note that: 

    1. For new hires, when we look at their productivity for the month, we have to take into account 10 days of unproductive/training period. 
    2. When the productivity is adjusted by 10 days for new hires, the productivity is as agreed. 
    3. We have already penalised Ithraa 3% of their invoice value against SLA violations 
    4. Please do not refer to the Roster shared by Shakeeb, that is only an internal planning document. For the purpose of billing please only reffer to the hourly tracker shared by Shakeeb. 
    5. [ mailto:[email-masked] | @Shakeeb Arsalan ] - Please share with Jessie the updated Excel sheet that was used to calculate the invoice for Ithraa 
If you want I am happy to get on a call with you to discuss it. 

Kind regards, 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Jessie Caparas <[email-masked]> 
Sent: 13 December 2021 9:29 PM 
To: Saurabh Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Mohd Imran <[email-masked]> 
Subject: RE: Invoice for the month of October-2021 

Hi [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Good evening. 

More than 50% of the team is still not able to reach the benchmark for productivity. PFB table and performers highlighted in Red. 

	

Agent 	

Responses 	

Chats 	

WA 	

Total 	

Working Days 	

Productive Hours 	

Expected Productivity 	

Variance 	

Productivity % 

Alia Alshammari 	

525 	

0 	

0 	

525 	

17.5 	

140 	

1400 	

-875 	

38% 

Amira Alanaz 	

286 	

0 	

0 	

286 	

16 	

128 	

1280 	

-994 	

22% 

ASALAH ALQHTANI 	

203 	

608 	

0 	

811 	

10.5 	

84 	

840 	

-29 	

97% 

Ashwaq Alshehri 	

369 	

0 	

0 	

369 	

15 	

120 	

1200 	

-831 	

31% 

Eid Alqahtani 	

243 	

0 	

0 	

243 	

13 	

104 	

1040 	

-797 	

23% 

Fatima Anazi 	

411 	

1088 	

0 	

1499 	

19.5 	

156 	

1560 	

-61 	

96% 

Haneen Alhmadi 	

579 	

1760 	

0 	

2339 	

23 	

184 	

1840 	

499 	

127% 

Hessah Alosaimi 	

202 	

289 	

0 	

491 	

22 	

176 	

1760 	

-1269 	

28% 

Khalid Almuhaysin 	

594 	

161 	

0 	

755 	

21 	

168 	

1680 	

-925 	

45% 

Khdejah Alharby 	

406 	

0 	

0 	

406 	

16 	

128 	

1280 	

-874 	

32% 

Maha Alotaibi 	

912 	

1229 	

0 	

2141 	

22 	

176 	

1760 	

381 	

122% 

Mariam kharjy 	

364 	

793 	

0 	

1157 	

14 	

112 	

1120 	

37 	

103% 

Modhi Alanzi 	

689 	

1729 	

0 	

2418 	

21 	

168 	

1680 	

738 	

144% 

Nabilah Alqahtanni 	

336 	

0 	

0 	

336 	

18.5 	

148 	

1480 	

-1144 	

23% 

Naif Alabid 	

577 	

0 	

0 	

577 	

15 	

120 	

1200 	

-623 	

48% 

Nasser Alruwais 	

123 	

1346 	

0 	

1469 	

20 	

160 	

1600 	

-131 	

92% 

Raghad Alotaibi 	

431 	

0 	

0 	

431 	

16 	

128 	

1280 	

-849 	

34% 

Rashid Rashoud 	

353 	

1231 	

0 	

1584 	

20 	

160 	

1600 	

-16 	

99% 

Reenad Alosaimi 	

726 	

0 	

0 	

726 	

21 	

168 	

1680 	

-954 	

43% 

Samia Alshehri 	

43 	

0 	

0 	

43 	

5 	

40 	

400 	

-357 	

11% 

Sara Almuhaysin 	

25 	

0 	

0 	

25 	

6 	

48 	

480 	

-455 	

5% 

Abdulmajeed Alanzy 	

61 	

604 	

0 	

665 	

8 	

64 	

640 	

25 	

104% 

Sarah Awad 	

667 	

0 	

0 	

667 	

20 	

160 	

1600 	

-933 	

42% 

Saud Alhaiti 	

665 	

0 	

0 	

665 	

15.5 	

124 	

1240 	

-575 	

54% 

Saud Almutlaq 	

371 	

1431 	

0 	

1802 	

20 	

160 	

1600 	

202 	

113% 

Shehanah Khalid 	

350 	

0 	

0 	

350 	

12.5 	

100 	

1000 	

-650 	

35% 

TOTAL 	

	

	

3424 	

	

As per the agreement, the 3 month period has passed. How are we going to penalize the supplier? 

Also, the billed productive hours as per the invoice are showing 3504 and we are getting 3424 productive hours. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Saurabh Dadu <[email-masked]> 
Sent: Tuesday, November 23, 2021 12:27 PM 
To: Mustehsan Siddiqui <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Invoice for the month of October-2021 

External email sender, please take precaution. 

Hi Mustehsan, 

I've had a detailed discussion with the supplier. He has assured us that their productivity will be at par with benchmarks this month. 

The basic reason for low productivity in last month as per them has been uneven flow, staff turnover and basically they being very new. 

Moving forward penalties as per the agreement will be imposed on the supplier. 

As per our agreement, we had to allow them 3 months time before imposing any penalties. That time period came to an end in October. They are responsible for productivity in November which can be penalised. 

On our side we have a tighter monitoring of their productivity, and we've already started sending them reminders for possible deductions that will happen should they not meet the expected benchmarks. 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 November 2021 4:29 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

Hi [ mailto:[email-masked] | 
@Saurabh ] , 

Could you please update on these two points: 

    * What is the reason of low productivity in Oct? 
    * What are we going to do to penalize the vendor on the cost for low productivity? 

Regards, 

Mustehsan Siddiqu i 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 14 November 2021 at 12:33 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

Thanks Shakeeb. 

Hi [ mailto:[email-masked] | 
@Saurabh ] , 

We have been billed for 1960 productive hours, however as per the sheet shared by Shakeeb productive hours calculated are 1944. What is the difference of 16 hours here? 

Moreover, the team still sits around 60% of productivity, whereas this should have been more by now. What is the reason of low productivity in Oct? What are we going to do to penalize the vendor on the cost for low productivity? 

	

Agent 	

Responses 	

Chats 	

Total 	

Working Days 	

Avg Daily Response 	

Expected Productivity 	

Variance 	

Productive Hours 	

Productivity % 

Fatima Anazi 	

377 	

767 	

1144 	

23 	

50 	

1840 	

-696 	

184 	

62.17% 

Haasan Saeed 	

306 	

493 	

799 	

23 	

35 	

1840 	

-1041 	

184 	

43.42% 

Mariam kharjy 	

583 	

518 	

1101 	

20 	

55 	

1600 	

-499 	

160 	

68.81% 

Modhi Alanzi 	

388 	

855 	

1243 	

21 	

59 	

1680 	

-437 	

168 	

73.99% 

Nasser Alruwais 	

462 	

301 	

763 	

19 	

40 	

1520 	

-757 	

152 	

50.20% 

Rashid Rashoud 	

505 	

549 	

1054 	

22 	

48 	

1760 	

-706 	

176 	

59.89% 

Reem alkahtani 	

352 	

488 	

840 	

16 	

53 	

1280 	

-440 	

128 	

65.63% 

Saud Almutlaq 	

298 	

490 	

788 	

16.5 	

48 	

1320 	

-532 	

132 	

59.70% 

Zain Ali 	

231 	

484 	

715 	

17 	

42 	

1360 	

-645 	

136 	

52.57% 

ASALAH ALQHTANI 	

504 	

249 	

753 	

19.5 	

39 	

1560 	

-807 	

156 	

48.27% 

Maha Alotaibi 	

1138 	

0 	

1138 	

23 	

49 	

1840 	

-702 	

184 	

61.85% 

Haneen Alhmadi 	

1087 	

0 	

1087 	

23 	

47 	

1840 	

-753 	

184 	

59.08% 

	

	

	

	

1944 	

Regards, 

Mustehsan Siddiqui 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 10 November 2021 at 5:46 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

External email sender, please take precaution. 

Hi Mustehsan, 

Sorry for the late response, 

PFA requested data. 

Regards 
Shakeeb 

From: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 9, 2021 12:48:34 PM 
Subject: Re: Invoice for the month of October-2021 

Shakeeb - Please provide 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 09 November 2021 12:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Invoice for the month of October-2021 

Hi Team, 

Can we get the attendance tracker/productivity sheet for the month of October? 

Regards, 
Mustehsan Siddiqui 

On 06/11/2021, 11:07 PM, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > wrote: 

External email sender, please take precaution. 

Hi Mr:Mustehsan.Siddiqui 

Invoices have been issued for the month of October-2021 
the total amount invoices are 
151,525.15 SR 

Please kindly pay through our approved bank account with Landmark 
For more information , please review the attached invoices 

Best Regards 
-- 
Elsadeg Ali 
operation manager 
Ithra Al-muhtawa Company 
Tele: +966591203388 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com