Subject: Saudi customer support nationalization
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 16 Dec 2021 05:07:51 +0000

Hi Shakeeb,

As discussed, starting from 1st jan, KSA customer support team "ithra" must fully operate customer support, as below.

  *   Ithra team support Saudi customers only " Emails, portal, article feedback, chat & Facebook DM".
  *   Planning and scheduling Ithraa landmark staff roster by Ithra team TL.
  *   Backoffice support operation for KSA by Escalation DXB team, on freshconnect or as it by Backoffice support group.
  *   Close all open pending ticktes for ksa with LSM team by end of December and stop assigning new tickets LSM team.

Please let us know if there's concerns before 31st December.

Thanks
Mahmoud
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