Subject: Re: Webteam & Homebox Invoices to be amended
From: [email-masked]
To: Shakeeb Arsalan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 15 Dec 2021 14:17:39 +0400

كتب Shakeeb Arsalan في 2021-12-14 10:12:
> Hi Ali,
> 
> Adding to the previous email:
> 
> Please do the following amendment on Homebox invoice as well:
> 
> 1- 2% Deduction for short staff.
> 2- 2% Deduction For not meeting any SLA
> 
> Regards
> Shakeeb
> -------------------------
> 
> From: "Shakeeb Arsalan" <[email-masked]>
> To: "elsadeg aa" <[email-masked]>
> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
> <[email-masked]>
> Sent: Monday, December 13, 2021 3:53:41 PM
> Subject: Webteam & Homebox Invoices to be amended
> 
> Hi Ali,
> 
> I request you to Amend the Webteam invoice as per the below:
> 
> 1- The total of working Hours should be 3385 Hours, after removing the
> Hours of the agents who left in the training period.
> 
> 2- 2% Penalty for short hours. (As the requested number of agents was
> not delivered)
> 
> 3-  Add the following charges for Livesalesman:
> 
>          SAR 1000 Surcharge for 2 English Agents in the month of
> October   (500*2)
>          SAR 2000 Surcharge for 4 English Agents in the month of
> November  (500*4)
> 
> And the following Amendment should be done on Homebox Invoice:
> 
> 1- 44 Hours should be deducted for less productivity (PFB for your
> reference):
> 
> 		Agent
> 		Working days
> 		Expexted productivity
> 		Productivity
> 		Variance
> 		Working Days as per productivity
> 		Days to be deducted
> 		Hrs to be deducted
> 
> 		Khaled Sufian
> 		22
> 		1760
> 		1596
> 		164
> 		20
> 		2
> 		16 Hrs
> 
> 		Hassan Hemaid
> 		22
> 		1760
> 		1462
> 		298
> 		18
> 		3
> 		28 Hrs
> 
> Regards
> Shakeeb

Hi Shakeeb

Please Can you share who is agent not meet the SLA for webteam

Thanks,

-- 
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa