Subject: RE: [#3480570] - Conversation with ام فيصل
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, syed ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 15 Dec 2021 09:30:28 +0000

Team

  1.  Has customer signed on delivery trip sheet?
  2.  Have you checked with concerned WH? if yes what is their update?
  3.  Where are the supportive photos and videos?

@syed ataullah<mailto:[email-masked]> please guide your team to get more details this helps to understand the issue and get it sorted out faster, just customer complains it not enough.
Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, December 15, 2021 12:08 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3480570] - Conversation with ام فيصل

External email sender, please take precaution.
Hi Team.

As per CRM not the item is in original ctn. The customer complains that the item looks like used one and in bad condition.
The customer want to raise it to MOC.
Please check and advice.

Order:  6369239763
CRM: 3349097

Thanks&Regards.
The Support Team.

[Image removed by sender.]
On Mon, 13 Dec at 2:21 PM , Landmark Group <[email-masked]> wrote:
Hi Team.

As per CRM not the item is in original ctn. The customer complains that the item looks like used one and in bad condition.
The customer want to raise it to MOC.
Please check and advice.

Order:  6369239763
CRM: 3349097

Thanks&Regards.
The Support Team.

[Image removed by sender.]
On Mon, 13 Dec at 2:20 PM , Home Box <[email-masked]> wrote:
Please take a look at ticket #3480570<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3480570> raised by ام فيصل ([email-masked]).

Hi Team.

​As per CRM not the item is in original ctn. The customer complains that the item looks like used one and in bad condition.
The customer want to raise it to MOC.
Please check and advice.

Order:
​CRM:

Thanks&Regards.
The Support Team.
[Image removed by sender.]
On Sun, 28 Nov at 3:01 PM , ام فيصل <[email-masked]> wrote:
ام فيصل
[Image removed by sender.]
السلام عليكم
02:23 PM, 28th Nov
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
02:23 PM, 28th Nov
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
02:23 PM, 28th Nov
ام فيصل
[Image removed by sender.]
١
02:23 PM, 28th Nov
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
02:23 PM, 28th Nov
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
02:23 PM, 28th Nov
ام فيصل
[Image removed by sender.]
1
02:23 PM, 28th Nov
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
02:23 PM, 28th Nov
ام فيصل
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5
02:23 PM, 28th Nov
New
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الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
02:23 PM, 28th Nov
ام فيصل
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2
02:23 PM, 28th Nov
New
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يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
02:23 PM, 28th Nov
ام فيصل
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6369239763
02:24 PM, 28th Nov
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
02:24 PM, 28th Nov
MALEK
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مرحبا عميلنا العزيز. شكرا لاختياركم هوم بوكس كيف يمكنني مساعدتك اليوم ؟
02:40 PM, 28th Nov
ام فيصل
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لو سمح الطلبيه اليوم استلمتها جلسات الكنب وحده جات معدومه كانها مستخدمه ابغى اغيرها
02:46 PM, 28th Nov
ام فيصل
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[Image removed by sender.]
02:47 PM, 28th Nov
MALEK
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عميلنا العزيز. ارجو منك تزويدي بالبريد الالكتروني الخاص بك.
02:51 PM, 28th Nov
ام فيصل
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[email-masked]
02:53 PM, 28th Nov
MALEK
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شكرا لك.
02:55 PM, 28th Nov
MALEK
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سنقوم برفع المشكلة الى الفريق المختص واعلامكم عبر البريد الالكتروني
02:55 PM, 28th Nov
MALEK
[Image removed by sender.]
هل لديك أي استفسار آخر يمكنني مساعدتك به؟
02:55 PM, 28th Nov
ام فيصل
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خلال كم يوم الرد
02:55 PM, 28th Nov
MALEK
[Image removed by sender.]
قد تستغرق 24 ساعة
02:56 PM, 28th Nov
MALEK
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عيملنا العزيز.
02:56 PM, 28th Nov
MALEK
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المنتج 2 مقاعد أو 3 ؟
02:56 PM, 28th Nov
ام فيصل
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هل يمكن اسوي احدد اليوم حق التغير
02:56 PM, 28th Nov
ام فيصل
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٣ مقاعد
02:57 PM, 28th Nov
MALEK
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ان خيار استبدال منتجات الأثاث المنزلي أو ارجاعها غير متوفر في الوقت الحالي
02:57 PM, 28th Nov
MALEK
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نقدم فقط خدمة الصيانة على المنتجات
02:57 PM, 28th Nov
MALEK
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ولكن سنقوم برفع المشكلة الى الفريق وسيتم التحقق من المنتج
02:57 PM, 28th Nov
ام فيصل
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مو مشكله
02:57 PM, 28th Nov
ام فيصل
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كيف احدد اليوم لاستقبالهم
02:58 PM, 28th Nov
MALEK
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تم رفع الشكوى الى الفريق بالرقم: 3349097
02:59 PM, 28th Nov
MALEK
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نرجو منك التواصل معنا بعد مرور 24 ساعة وسقنوم باعلامك بالحالة
03:00 PM, 28th Nov
MALEK
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هل لديك أي استفسار آخر يمكنني مساعدتك به؟
03:00 PM, 28th Nov
ام فيصل
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اوك
03:00 PM, 28th Nov
ام فيصل
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لا شكرا
03:00 PM, 28th Nov
MALEK
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شكرا لاختياركم هوم بوكس. اتمنى لك يوما طيبا !
03:00 PM, 28th Nov
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/553751658366840>

3480570:1125156
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