Subject: Re: Invoice for the month of October-2021
From: Mustehsan Siddiqui <[email-masked]>
To: Jessie Caparas <[email-masked]>, Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mohd Imran <[email-masked]>
Date: Wed, 15 Dec 2021 05:07:39 +0000

Hi @Saurabh<mailto:[email-masked]>,

Could you please revert at the earliest, as any further delays will delay the invoice validation & payments.

Thanks,
Mustehsan

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Monday, December 13, 2021, 9:29 PM
To: Saurabh Dadu; Mustehsan Siddiqui; Shakeeb Arsalan
Cc: Mohd Imran
Subject: RE: Invoice for the month of October-2021

Hi @Saurabh Dadu<mailto:[email-masked]>

Good evening.

More than 50% of the team is still not able to reach the benchmark for productivity. PFB table and performers highlighted in Red.

Agent
Responses
Chats
WA
Total
Working Days
Productive Hours
Expected Productivity
Variance
Productivity %
Alia Alshammari
525
0
0
525
17.5
140
1400
-875
38%
Amira Alanaz
286
0
0
286
16
128
1280
-994
22%
ASALAH ALQHTANI
203
608
0
811
10.5
84
840
-29
97%
Ashwaq Alshehri
369
0
0
369
15
120
1200
-831
31%
Eid Alqahtani
243
0
0
243
13
104
1040
-797
23%
Fatima Anazi
411
1088
0
1499
19.5
156
1560
-61
96%
Haneen Alhmadi
579
1760
0
2339
23
184
1840
499
127%
Hessah Alosaimi
202
289
0
491
22
176
1760
-1269
28%
Khalid Almuhaysin
594
161
0
755
21
168
1680
-925
45%
Khdejah Alharby
406
0
0
406
16
128
1280
-874
32%
Maha Alotaibi
912
1229
0
2141
22
176
1760
381
122%
Mariam kharjy
364
793
0
1157
14
112
1120
37
103%
Modhi Alanzi
689
1729
0
2418
21
168
1680
738
144%
Nabilah Alqahtanni
336
0
0
336
18.5
148
1480
-1144
23%
Naif Alabid
577
0
0
577
15
120
1200
-623
48%
Nasser Alruwais
123
1346
0
1469
20
160
1600
-131
92%
Raghad Alotaibi
431
0
0
431
16
128
1280
-849
34%
Rashid Rashoud
353
1231
0
1584
20
160
1600
-16
99%
Reenad Alosaimi
726
0
0
726
21
168
1680
-954
43%
Samia Alshehri
43
0
0
43
5
40
400
-357
11%
Sara Almuhaysin
25
0
0
25
6
48
480
-455
5%
Abdulmajeed Alanzy
61
604
0
665
8
64
640
25
104%
Sarah Awad
667
0
0
667
20
160
1600
-933
42%
Saud Alhaiti
665
0
0
665
15.5
124
1240
-575
54%
Saud Almutlaq
371
1431
0
1802
20
160
1600
202
113%
Shehanah Khalid
350
0
0
350
12.5
100
1000
-650
35%
TOTAL

3424

As per the agreement, the 3 month period has passed. How are we going to penalize the supplier?

Also, the billed productive hours as per the invoice are showing 3504 and we are getting 3424 productive hours.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, November 23, 2021 12:27 PM
To: Mustehsan Siddiqui <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Invoice for the month of October-2021

External email sender, please take precaution.
Hi Mustehsan,

I've had a detailed discussion with the supplier. He has assured us that their productivity will be at par with benchmarks this month.

The basic reason for low productivity in last month as per them has been uneven flow, staff turnover and basically they being very new.

Moving forward penalties as per the agreement will be imposed on the supplier.

As per our agreement, we had to allow them 3 months time before imposing any penalties. That time period came to an end in October. They are responsible for productivity in November which can be penalised.

On our side we have a tighter monitoring of their productivity, and we've already started sending them reminders for possible deductions that will happen should they not meet the expected benchmarks.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 17 November 2021 4:29 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

Hi @Saurabh<mailto:[email-masked]>,

Could you please update on these two points:

  *   What is the reason of low productivity in Oct?
  *   What are we going to do to penalize the vendor on the cost for low productivity?

Regards,

Mustehsan Siddiqui

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 14 November 2021 at 12:33 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

Thanks Shakeeb.

Hi @Saurabh<mailto:[email-masked]>,

We have been billed for 1960 productive hours, however as per the sheet shared by Shakeeb productive hours calculated are 1944. What is the difference of 16 hours here?

Moreover, the team still sits around 60% of productivity, whereas this should have been more by now. What is the reason of low productivity in Oct? What are we going to do to penalize the vendor on the cost for low productivity?

Agent

Responses

Chats

Total

Working Days

Avg Daily Response

Expected Productivity

Variance

Productive Hours

Productivity %

Fatima Anazi

377

767

1144

23

50

1840

-696

184

62.17%

Haasan Saeed

306

493

799

23

35

1840

-1041

184

43.42%

Mariam kharjy

583

518

1101

20

55

1600

-499

160

68.81%

Modhi Alanzi

388

855

1243

21

59

1680

-437

168

73.99%

Nasser Alruwais

462

301

763

19

40

1520

-757

152

50.20%

Rashid Rashoud

505

549

1054

22

48

1760

-706

176

59.89%

Reem alkahtani

352

488

840

16

53

1280

-440

128

65.63%

Saud Almutlaq

298

490

788

16.5

48

1320

-532

132

59.70%

Zain Ali

231

484

715

17

42

1360

-645

136

52.57%

ASALAH ALQHTANI

504

249

753

19.5

39

1560

-807

156

48.27%

Maha Alotaibi

1138

0

1138

23

49

1840

-702

184

61.85%

Haneen Alhmadi

1087

0

1087

23

47

1840

-753

184

59.08%

1944

Regards,

Mustehsan Siddiqui

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 November 2021 at 5:46 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Invoice for the month of October-2021

External email sender, please take precaution.

Hi Mustehsan,

Sorry for the late response,

PFA requested data.

Regards
Shakeeb

________________________________

From: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 12:48:34 PM
Subject: Re: Invoice for the month of October-2021

Shakeeb - Please provide

________________________________

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 09 November 2021 12:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Invoice for the month of October-2021

Hi Team,

Can we get the attendance tracker/productivity sheet for the month of October?

Regards,
Mustehsan Siddiqui

On 06/11/2021, 11:07 PM, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>> wrote:

    External email sender, please take precaution.

    Hi Mr:Mustehsan.Siddiqui

    Invoices have been issued for the month of October-2021
    the total amount invoices are
    151,525.15 SR

    Please kindly pay through our approved bank account with Landmark
    For more information , please review the attached invoices

    Best Regards
    --
    Elsadeg Ali
    operation manager
    Ithra Al-muhtawa Company
    Tele: +966591203388
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