Subject: Re: Webteam & Homebox Invoices to be amended
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "Swati Shukla (LSM ACCOUNTS)" <[email-masked]>
Date: Tue, 14 Dec 2021 13:55:36 +0000

Dear Ali,

Thank you for your email.

  1.  I had requested you earlier to send the email details to Shakeeb for review of the hours, but that email only arrived to Shakeeb on Sunday. Please make sure you always send these details to Shakeeb and Ashish on time. Also given this was a super busy season, as communicated to you previously, review took longer than expected. We had informed you of this delay in advance.
  2.  You had billed us hours for people who did not start working after training, which you should have not put in the first place, and hence we need to ask you to remove.
  3.  You are correct, penalty for shortage of manpower is not mentioned in the agreement. However there is a 2% penalty for Poor Quality (less than 50% CSAT), 2% for missing Chat SLA and 2% for missing email SLA. You missed all of these because you were short staffed, and you did not deliver the promised hours. So we would have to ask you to honor 4% penalty.  If you would have fulfilled your commitment to deliver the number of resources you promised, you would not have had to have this penalty. We've been working with Landmark for so many years, and in all the years we've never had to pay the penalty, as we always ensure client gets what they ask for.
  4.  As an exception I will negotiate with the client to charge you only 3% penalty this time. But please make sure that you always deliver your promises. You not delivering your promises has caused a HUGE loss to the client and to our company.
  5.  The fee for LSM (English Management Fee) is for us, which you can bill them and then pay us. Swati will add this amount to the invoices we send to you.

Please send the invoices based on the above (Proforma invoice for HB and Final invoice for Webteam).

Best regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: [email-masked] <[email-masked]>
Sent: 14 December 2021 6:58 PM
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: Webteam & Homebox Invoices to be amended

كتب Saurabh Dadu في 2021-12-14 14:04:
> Dear Ali,
>
>  We did not understand your email. Can you please tell me what you are
> trying to say, and which part of email from us is not clear?
>
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
>
> -------------------------
>
> From: [email-masked] <[email-masked]>
> Sent: 14 December 2021 3:03 PM
> To: Shakeeb Arsalan <[email-masked]>
> Cc: Saurabh Dadu <[email-masked]>; Ashish Dabral
> <[email-masked]>; [email-masked]
> <[email-masked]>
> Subject: Re: Webteam & Homebox Invoices to be amended
>
> كتب Shakeeb Arsalan في 2021-12-14 10:12:
>
>> Hi Ali,
>>
>> Adding to the previous email:
>>
>> Please do the following amendment on Homebox invoice as well:
>>
>> 1- 2% Deduction for short staff.
>> 2- 2% Deduction For not meeting any SLA
>>
>> Regards
>> Shakeeb
>> -------------------------
>>
>> From: "Shakeeb Arsalan" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>
>> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
>> <[email-masked]>
>> Sent: Monday, December 13, 2021 3:53:41 PM
>> Subject: Webteam & Homebox Invoices to be amended
>>
>> Hi Ali,
>>
>> I request you to Amend the Webteam invoice as per the below:
>>
>> 1- The total of working Hours should be 3385 Hours, after removing
>> the
>> Hours of the agents who left in the training period.
>>
>> 2- 2% Penalty for short hours. (As the requested number of agents
>> was
>> not delivered)
>>
>> 3-  Add the following charges for Livesalesman:
>>
>> SAR 1000 Surcharge for 2 English Agents in the month of
>> October   (500*2)
>> SAR 2000 Surcharge for 4 English Agents in the month of
>> November  (500*4)
>>
>> And the following Amendment should be done on Homebox Invoice:
>>
>> 1- 44 Hours should be deducted for less productivity (PFB for your
>> reference):
>>
>> Agent
>> Working days
>> Expexted productivity
>> Productivity
>> Variance
>> Working Days as per productivity
>> Days to be deducted
>> Hrs to be deducted
>>
>> Khaled Sufian
>> 22
>> 1760
>> 1596
>> 164
>> 20
>> 2
>> 16 Hrs
>>
>> Hassan Hemaid
>> 22
>> 1760
>> 1462
>> 298
>> 18
>> 3
>> 28 Hrs
>>
>> Regards
>> Shakeeb
>
> Hi Shakeeb,
>
> Thank you for your email
>
> - These invoices are the November invoices issued based on the work
> schedule the team leader has sent to us  and the number of hours you
> reviewed with him for all employees, both seasonal and fulltime
> Note that it was sent to contractor representative cherry E-Commerce
> Services  by email last Sunday , and it took more than the period
> specified in the contract signed between us to review it.
>
> - Regarding the Penalty, a detailed notice of the amount of the
> discount and the reason for the discount is sent in the same loop the
> financial claim from Landmark for November invoices
>
> - The paragraph no:3 is not clear, can you please more clarification
>
> Best Regards
>
> --
> Elsadeg Ali
> Project & Operation Manager
> Ithra Al-muhtawa Company
> Tele: +966591203388
> www.ithraacc.com.sa<http://www.ithraacc.com.sa> [1]
>
>
> Links:
> ------
> [1] http://www.ithraacc.com.sa/

Hi Mr:Saurabh Dadu,

1-The working hours were reviewed between our team leader and Mr:Shakeeb
and accordingly invoices were issued
the Invoices were sent to you a week ago and you asked to amend them
after more than 5 working days
this is

2- why you put penalty for short hours ? this is not found in table (A)
can you please review the agreement

3- "Add the following charges for Livesalesman"  (what dose it mean ) ?

Best Regards,

--
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa<http://www.ithraacc.com.sa>