Subject: Re: Webteam & Homebox Invoices to be amended
From: [email-masked]
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked]
Date: Tue, 14 Dec 2021 17:28:52 +0400

كتب Saurabh Dadu في 2021-12-14 14:04:
> Dear Ali,
> 
>  We did not understand your email. Can you please tell me what you are
> trying to say, and which part of email from us is not clear?
> 
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> 
> -------------------------
> 
> From: [email-masked] <[email-masked]>
> Sent: 14 December 2021 3:03 PM
> To: Shakeeb Arsalan <[email-masked]>
> Cc: Saurabh Dadu <[email-masked]>; Ashish Dabral
> <[email-masked]>; [email-masked]
> <[email-masked]>
> Subject: Re: Webteam & Homebox Invoices to be amended
> 
> كتب Shakeeb Arsalan في 2021-12-14 10:12:
> 
>> Hi Ali,
>> 
>> Adding to the previous email:
>> 
>> Please do the following amendment on Homebox invoice as well:
>> 
>> 1- 2% Deduction for short staff.
>> 2- 2% Deduction For not meeting any SLA
>> 
>> Regards
>> Shakeeb
>> -------------------------
>> 
>> From: "Shakeeb Arsalan" <[email-masked]>
>> To: "elsadeg aa" <[email-masked]>
>> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
>> <[email-masked]>
>> Sent: Monday, December 13, 2021 3:53:41 PM
>> Subject: Webteam & Homebox Invoices to be amended
>> 
>> Hi Ali,
>> 
>> I request you to Amend the Webteam invoice as per the below:
>> 
>> 1- The total of working Hours should be 3385 Hours, after removing
>> the
>> Hours of the agents who left in the training period.
>> 
>> 2- 2% Penalty for short hours. (As the requested number of agents
>> was
>> not delivered)
>> 
>> 3-  Add the following charges for Livesalesman:
>> 
>> SAR 1000 Surcharge for 2 English Agents in the month of
>> October   (500*2)
>> SAR 2000 Surcharge for 4 English Agents in the month of
>> November  (500*4)
>> 
>> And the following Amendment should be done on Homebox Invoice:
>> 
>> 1- 44 Hours should be deducted for less productivity (PFB for your
>> reference):
>> 
>> Agent
>> Working days
>> Expexted productivity
>> Productivity
>> Variance
>> Working Days as per productivity
>> Days to be deducted
>> Hrs to be deducted
>> 
>> Khaled Sufian
>> 22
>> 1760
>> 1596
>> 164
>> 20
>> 2
>> 16 Hrs
>> 
>> Hassan Hemaid
>> 22
>> 1760
>> 1462
>> 298
>> 18
>> 3
>> 28 Hrs
>> 
>> Regards
>> Shakeeb
> 
> Hi Shakeeb,
> 
> Thank you for your email
> 
> - These invoices are the November invoices issued based on the work
> schedule the team leader has sent to us  and the number of hours you
> reviewed with him for all employees, both seasonal and fulltime
> Note that it was sent to contractor representative cherry E-Commerce
> Services  by email last Sunday , and it took more than the period
> specified in the contract signed between us to review it.
> 
> - Regarding the Penalty, a detailed notice of the amount of the
> discount and the reason for the discount is sent in the same loop the
> financial claim from Landmark for November invoices
> 
> - The paragraph no:3 is not clear, can you please more clarification
> 
> Best Regards
> 
> --
> Elsadeg Ali
> Project & Operation Manager
> Ithra Al-muhtawa Company
> Tele: +966591203388
> www.ithraacc.com.sa [1]
> 
> 
> Links:
> ------
> [1] http://www.ithraacc.com.sa/

Hi Mr:Saurabh Dadu,

1-The working hours were reviewed between our team leader and Mr:Shakeeb 
and accordingly invoices were issued
the Invoices were sent to you a week ago and you asked to amend them 
after more than 5 working days
this is

2- why you put penalty for short hours ? this is not found in table (A) 
can you please review the agreement

3- "Add the following charges for Livesalesman"  (what dose it mean ) ?

Best Regards,

-- 
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa