Subject: Re: Webteam & Homebox Invoices to be amended
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 14 Dec 2021 10:04:42 +0000

Dear Ali,

We did not understand your email. Can you please tell me what you are trying to say, and which part of email from us is not clear?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: [email-masked] <[email-masked]>
Sent: 14 December 2021 3:03 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: Webteam & Homebox Invoices to be amended

كتب Shakeeb Arsalan في 2021-12-14 10:12:
Hi Ali,

Adding to the previous email:

Please do the following amendment on Homebox invoice as well:

1- 2% Deduction for short staff.
2- 2% Deduction For not meeting any SLA

Regards
Shakeeb
-------------------------

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "elsadeg aa" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral"
<[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 13, 2021 3:53:41 PM
Subject: Webteam & Homebox Invoices to be amended

Hi Ali,

I request you to Amend the Webteam invoice as per the below:

1- The total of working Hours should be 3385 Hours, after removing the
Hours of the agents who left in the training period.

2- 2% Penalty for short hours. (As the requested number of agents was
not delivered)

3-  Add the following charges for Livesalesman:

         SAR 1000 Surcharge for 2 English Agents in the month of
October   (500*2)
         SAR 2000 Surcharge for 4 English Agents in the month of
November  (500*4)

And the following Amendment should be done on Homebox Invoice:

1- 44 Hours should be deducted for less productivity (PFB for your
reference):

        Agent
        Working days
        Expexted productivity
        Productivity
        Variance
        Working Days as per productivity
        Days to be deducted
        Hrs to be deducted

        Khaled Sufian
        22
        1760
        1596
        164
        20
        2
        16 Hrs

        Hassan Hemaid
        22
        1760
        1462
        298
        18
        3
        28 Hrs

Regards
Shakeeb

Hi Shakeeb,

Thank you for your email

- These invoices are the November invoices issued based on the work schedule the team leader has sent to us  and the number of hours you reviewed with him for all employees, both seasonal and fulltime
Note that it was sent to contractor representative cherry E-Commerce Services  by email last Sunday , and it took more than the period specified in the contract signed between us to review it.

- Regarding the Penalty, a detailed notice of the amount of the discount and the reason for the discount is sent in the same loop the financial claim from Landmark for November invoices

- The paragraph no:3 is not clear, can you please more clarification

Best Regards

--
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa<http://www.ithraacc.com.sa/>
<mailto:[email-masked]>