Subject: Re: Webteam & Homebox Invoices to be amended
From: [email-masked]
To: Shakeeb Arsalan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked]
Date: Tue, 14 Dec 2021 13:33:30 +0400

كتب Shakeeb Arsalan في 2021-12-14 10:12:

> Hi Ali,
> 
> Adding to the previous email:
> 
> Please do the following amendment on Homebox invoice as well:
> 
> 1- 2% Deduction for short staff.
> 2- 2% Deduction For not meeting any SLA
> 
> Regards
> Shakeeb
> -------------------------
> 
> From: "Shakeeb Arsalan" <[email-masked]>
> To: "elsadeg aa" <[email-masked]>
> Cc: "Saurabh Dadu" <[email-masked]>, "Ashish Dabral"
> <[email-masked]>
> Sent: Monday, December 13, 2021 3:53:41 PM
> Subject: Webteam & Homebox Invoices to be amended
> 
> Hi Ali,
> 
> I request you to Amend the Webteam invoice as per the below:
> 
> 1- The total of working Hours should be 3385 Hours, after removing the
> Hours of the agents who left in the training period.
> 
> 2- 2% Penalty for short hours. (As the requested number of agents was
> not delivered)
> 
> 3-  Add the following charges for Livesalesman:
> 
> SAR 1000 Surcharge for 2 English Agents in the month of
> October   (500*2)
> SAR 2000 Surcharge for 4 English Agents in the month of
> November  (500*4)
> 
> And the following Amendment should be done on Homebox Invoice:
> 
> 1- 44 Hours should be deducted for less productivity (PFB for your
> reference):
> 
> Agent
> Working days
> Expexted productivity
> Productivity
> Variance
> Working Days as per productivity
> Days to be deducted
> Hrs to be deducted
> 
> Khaled Sufian
> 22
> 1760
> 1596
> 164
> 20
> 2
> 16 Hrs
> 
> Hassan Hemaid
> 22
> 1760
> 1462
> 298
> 18
> 3
> 28 Hrs
> 
> Regards
> Shakeeb

Hi Shakeeb,

Thank you for your email

- These invoices are the November invoices issued based on the work 
schedule the team leader has sent to us  and the number of hours you 
reviewed with him for all employees, both seasonal and fulltime
Note that it was sent to contractor representative cherry E-Commerce 
Services  by email last Sunday , and it took more than the period 
specified in the contract signed between us to review it.

- Regarding the Penalty, a detailed notice of the amount of the discount 
and the reason for the discount is sent in the same loop the financial 
claim from Landmark for November invoices

- The paragraph no:3 is not clear, can you please more clarification

Best Regards

-- 
Elsadeg Ali
Project & Operation Manager
Ithra Al-muhtawa Company
Tele: +966591203388
www.ithraacc.com.sa [1]

Links:
------
[1] http://www.ithraacc.com.sa/