Subject: Re: [#3597951] - Conversation with ابن أحمد ♚♡ ?
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Thikra Alhazazi <[email-masked]>, Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 13 Dec 2021 06:40:03 -0700 (MST)

Hi Yahia. 

Thanks for highlighting this, I have already coached the agent to write the issue in detail, actually this is not Delivery issue, it has been escalated to you and hamza due IT issue, as order details are not pulling up in CRM. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Feederwarehouse Abha" <[email-masked]>, "HBfeederwarehouse Abha" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Thikra Alhazazi" <[email-masked]>, "Landmark Group" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 13, 2021 6:36:49 PM 
Subject: RE: [#3597951] - Conversation with ابن أحمد ♚♡ ? 

[ mailto:[email-masked] | @syed ataullah ] please guide the team to follow given escalation matrix to avoid double work, we are not WH guys to send us about delay delivery plus they should send to me as last escalation level 

[ mailto:[email-masked] | @HBfeederwarehouse Abha ] please check and do the needful. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Monday, December 13, 2021 3:20 PM 
To: Thikra Alhazazi <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#3597951] - Conversation with ابن أحمد ♚♡ ? 

External email sender, please take precaution. 

Hi Team, 

Late delivery 

Order Date : Dec 7, 2021 

Order ID: 6373208969 

​ 

Assistance Required: Need urgent delivery 

Details not pulling up in CRM as we have checked . 

Issue Description: The customer following up his order . 

Kindly check and deliver the order on priority. 

Thanks & Regards 

The Support Team 

​​ 

On Mon, 13 Dec at 4:11 PM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

مرحبا عميلنا العزيز, 

شكرا لتواصلك معنا. 

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. 

لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي معلومات جديدة. 

​ 

شكرا لتعاونكم وتفهمكم معنا. 

لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى. 

أصدقائك 

فريق الدعم 

3597951:1125156 
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