Subject: RE: [#3597951] - Conversation with ابن أحمد ♚♡ ?
From: Yahia Taha <[email-masked]>
To: Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, syed ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Thikra Alhazazi <[email-masked]>, Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 13 Dec 2021 13:06:49 +0000

@syed ataullah<mailto:[email-masked]> please guide the team to follow given escalation matrix to avoid double work, we are not WH guys to send us about delay delivery plus they should send to me as last escalation level

@HBfeederwarehouse Abha<mailto:[email-masked]> please check and do the needful.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Monday, December 13, 2021 3:20 PM
To: Thikra Alhazazi <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3597951] - Conversation with ابن أحمد ♚♡ ?

External email sender, please take precaution.
Hi Team,

Late delivery

Order Date : Dec 7, 2021
Order ID: 6373208969
​

Assistance Required: Need urgent delivery

Details not pulling up in CRM as we have checked .

Issue Description: The customer following up his order .

Kindly check and deliver the order on priority.

Thanks & Regards
The Support Team
 ​​
On Mon, 13 Dec at 4:11 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا عميلنا العزيز,

شكرا لتواصلك معنا.

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.

لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي معلومات جديدة.
​
شكرا لتعاونكم وتفهمكم معنا.

لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى.

أصدقائك
فريق الدعم

3597951:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com