Subject: FW: 9517586614 - damage received
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 13 Dec 2021 10:27:45 +0000

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Share voucher with the customer under ticket# 3537506

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ankkur Gupta <[email-masked]>
Sent: Monday, December 13, 2021 2:25 PM
To: Gito Varghese <[email-masked]>; Akshay Berry <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Jessie Caparas <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: Mayank Lodha <[email-masked]>; Akshay Rao <[email-masked]>; Escalations Dxbteam <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: RE: 9517586614 - damage received

Hi @Gito Varghese<mailto:[email-masked]>,

This is fine.

Regards,
Ankur
From: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 13, 2021 1:44 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: Re: 9517586614 - damage received

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: CV1-1352-AGN8-2Y89-B|Start Date: 13.12.2021 00:00:00|End Date: 13.03.2022 23:59:00

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 200 AED|Minimum Threshold Value: 201 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Monday, December 13, 2021 at 1:28 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>, Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>, Akshay Rao <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: 9517586614 - damage received

Hi @Gito Varghese<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>,

Please issue a AED 200 compensation voucher threshold AED 201 for the subject order valid for 3 months on BS items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 12, 2021 6:05 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 9517586614 - damage received

Hi @Akshay Berry<mailto:[email-masked]>,

Sounds good. Please issue him 200 dhs voucher & close this.

Regards,
Ankur

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 12, 2021 6:01 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 9517586614 - damage received

Hi @Ankkur<mailto:[email-masked]>,

Spoke to the customer and apologized for the issue he faced. Customer is willing to keep the item considering that his son’s birthday is tomorrow.

Kindly advise if we can give a GV of a higher value than AED 100 as the customer is claiming the delivery was also delayed as it should have been done on Dec 9th but it was done on Dec 11th and he is left with no option to get another gift for his son.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 12, 2021 4:55 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 9517586614 - damage received

Hi @Akshay Berry<mailto:[email-masked]>,

As discussed over call, please take the return & issue the refund to customer.
Because, this was last piece, we don’t have fresh stock to replace.

As discussed, please do issue 100 Dhs GV to customer.

Regards,
Ankur

From: Ankkur Gupta
Sent: Sunday, December 12, 2021 11:45 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 9517586614 - damage received

++ @Akshay Berry<mailto:[email-masked]> @Jessie Caparas<mailto:[email-masked]>,

Please do call the customer & update on return collection.

Regards,
Ankur

From: Ankkur Gupta
Sent: Sunday, December 12, 2021 11:35 AM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Akshay Rao <[email-masked]<mailto:[email-masked]>>
Subject: 9517586614 - damage received

Hi @Babyshop Home Delivery<mailto:[email-masked]> team,

Received the complain from customer that he received damage or scratched product.
He has shared the images of the same.

Can you please replace this on priority?

Regards,
Ankur
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