Subject: Re: Invoice for the month of October-2021
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Date: Fri, 10 Dec 2021 02:53:25 -0700 (MST)

Hi Jessie, 

PFB as requested 

Agent 	Responses 	Chats 	WA 	Total 	Working Days 
Abdallah Ahemad 	853 	609 	0 	1462 	13 
Abdulqader Ahmed 	2283 	492 	0 	2775 	26 
Ahmad Hokan 	2841 	0 	0 	2841 	26 
Ahmed Ismat 	1690 	0 	0 	1690 	13 
Ahmed Omer 	2134 	5 	0 	2139 	26 
Alhamzi Mohammed 	278 	0 	0 	278 	7 
Ali Atef 	2726 	0 	0 	2726 	26 
Apoorv Joshi 	203 	2 	15 	220 	26.5 
Aya Saoud 	1947 	710 	202 	2859 	26 
Divyanshu Sharma 	2839 	0 	0 	2839 	26 
Ebrahim Qasem 	3107 	0 	0 	3107 	26 
Elharith elsiddig 	665 	289 	0 	954 	26 
huma sayed 	2861 	0 	0 	2861 	26 
Imtiyaz Ahmad 	710 	0 	0 	710 	26 
Irfan.ali ali 	735 	0 	0 	735 	25 
Mais Said 	1994 	653 	150 	2797 	26 
Manish Kumar 	53 	26 	13 	92 	26 
Mayar nasser mahmoud 	821 	2183 	508 	3512 	26 
Mazen Mohd. 	1342 	1286 	206 	2834 	26 
Mazin ibrahim bassi 	1088 	1578 	465 	3131 	26 
Md Bashiruddin 	660 	0 	0 	660 	26 
Mohad Kmali 	1161 	1509 	520 	3190 	26 
Mohammad Irfan 	736 	0 	0 	736 	26 
Mohammad Sadique 	679 	0 	0 	679 	26 
Mohammad Tahseen 	50 	0 	0 	50 	7 
Mohammad Tawfik 	2315 	245 	213 	2773 	25 
Mohammed bahashwan 	2865 	0 	0 	2865 	26 
Mohammed Masoudi 	232 	0 	0 	232 	13 
Mohammed Murshed 	1454 	167 	1 	1622 	26 
Mohd. Elbadri 	1155 	1295 	703 	3153 	26 
Nikhil Bishnoi 	241 	2 	0 	243 	26 
Prince Malik 	2219 	315 	0 	2534 	25 
Raghwendra Pratap Singh 	410 	0 	0 	410 	12.5 
Samer Salmeh 	2471 	0 	0 	2471 	26 
Shakeeb Arsalan 	14 	4 	3 	21 	26 
Sohaib Ahmed 	821 	557 	90 	1468 	13 
Yahya Mohammed 	682 	0 	0 	682 	26 
Ziena Saeed 	2859 	11 	0 	2870 	26 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 9, 2021 5:38:09 PM 
Subject: RE: Invoice for the month of October-2021 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Hello, 

For the November productivity – I will also need the total # of working days. 

For example: 

	

Agent 	

Responses 	

Chats 	

WA 	

Total 	

Working Days 

Abdallah Ahemad 	

	

	

	

Abdulqader Ahmed 	

	

	

	

Ahmad Hokan 	

	

	

	

Ahmed Ismat 	

	

	

	

Ahmed Omer 	

	

	

	

Alhamzi Mohammed 	

	

	

	

Ali Atef 	

	

	

	

Apoorv Joshi 	

	

	

	

Aya Saoud 	

	

	

	

Divyanshu Sharma 	

	

	

	

Ebrahim Qasem 	

	

	

	

Elharith elsiddig 	

	

	

	

huma sayed 	

	

	

	

Imtiyaz Ahmad 	

	

	

	

Irfan.ali ali 	

	

	

	

Mais Said 	

	

	

	

Manish Kumar 	

	

	

	

Mayar nasser mahmoud 	

	

	

	

Mazen Mohd. 	

	

	

	

Mazin ibrahim bassi 	

	

	

	

Md Bashiruddin 	

	

	

	

Mohad Kmali 	

	

	

	

Mohammad Irfan 	

	

	

	

Mohammad Sadique 	

	

	

	

Mohammad Tahseen 	

	

	

	

Mohammad Tawfik 	

	

	

	

Mohammed bahashwan 	

	

	

	

Mohammed Masoudi 	

	

	

	

Mohammed Murshed 	

	

	

	

Mohd. Elbadri 	

	

	

	

Nikhil Bishnoi 	

	

	

	

Prince Malik 	

	

	

	

Raghwendra Pratap Singh 	

	

	

	

Samer Salmeh 	

	

	

	

Shakeeb Arsalan 	

	

	

	

Sohaib Ahmed 	

	

	

	

Yahya Mohammed 	

	

	

	

Ziena Saeed 	

	

	

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, December 7, 2021 5:32 PM 
To: Jessie Caparas <[email-masked]> 
Subject: Re: Invoice for the month of October-2021 

External email sender, please take precaution. 

Hi Jessie, 

Please follow the updated attachment, I have added Abdulmajeed & Hessah names (TLs) and removed Hassan Humaid as he is with HB now 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 6, 2021 7:13:04 PM 
Subject: Re: Invoice for the month of October-2021 

Hi Jessie, 

PFA for Nov productivity 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 5, 2021 4:23:52 PM 
Subject: Re: Invoice for the month of October-2021 

Hi Jessie, 

Hope you are doing well, 

Will share with you tomorrow. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 5, 2021 11:02:45 AM 
Subject: RE: Invoice for the month of October-2021 

Hi Shakeeb, 

Good morning. 

Can you please share with m e the of KSA team for the month of November as well as India team? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 16, 2021 8:23 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; elsadeg aa < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

External email sender, please take precaution. 

Hi Jessie, 

PFB, I made the correction in yellow, 

Actually we have substituted, Hassan with Hessah who is now is the TL in KSA. 

The working days and productivity had been corrected. 

	

Fatima Anazi 	

377 	

767 	

1144 	

23 	

50 	

1840 	

-696 	

184 	

62.17% 

Haasan Saeed 	

239 	

431 	

670 	

17 	

39.41176 	

	

136 	

	

Mariam kharjy 	

583 	

518 	

1101 	

20 	

55 	

1600 	

-499 	

160 	

68.81% 

Modhi Alanzi 	

388 	

855 	

1243 	

21 	

59 	

1680 	

-437 	

168 	

73.99% 

Nasser Alruwais 	

462 	

301 	

763 	

19 	

40 	

1520 	

-757 	

152 	

50.20% 

Rashid Rashoud 	

505 	

549 	

1054 	

22 	

48 	

1760 	

-706 	

176 	

59.89% 

Reem alkahtani 	

352 	

488 	

840 	

16 	

53 	

1280 	

-440 	

128 	

65.63% 

Saud Almutlaq 	

298 	

490 	

788 	

16.5 	

48 	

1320 	

-532 	

132 	

59.70% 

Zain Ali 	

231 	

484 	

715 	

17 	

42 	

1360 	

-645 	

136 	

52.57% 

ASALAH ALQHTANI 	

504 	

249 	

753 	

19.5 	

39 	

1560 	

-807 	

156 	

48.27% 

Maha Alotaibi 	

1138 	

0 	

1138 	

23 	

49 	

1840 	

-702 	

184 	

61.85% 

Haneen Alhmadi 	

1087 	

0 	

1087 	

23 	

47 	

1840 	

-753 	

184 	

59.08% 

Hessah Alosaimi 	

72 	

187 	

259 	

8 	

32.375 	

	

64 	

	

	

	

	

	

1960 	

Regards 
Shakeeb 

From: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "elsadeg aa" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 16, 2021 5:29:52 PM 
Subject: Re: Invoice for the month of October-2021 

Shakeeb pls send this info to Jessie right away 

Regards, 

Saurabh Dadu 

LiveSalesman 

On 16-Nov-2021, at 3:47 PM, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Need an urgent update on this. 

Payments will not be issued and will be delayed without a revert on the below today. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 14, 2021 12:33 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

Thanks Shakeeb. 

Hi [ mailto:[email-masked] | 
@Saurabh ] , 

We have been billed for 1960 productive hours, however as per the sheet shared by Shakeeb productive hours calculated are 1944. What is the difference of 16 hours here? 

Moreover, the team still sits around 60% of productivity, whereas this should have been more by now. What is the reason of low productivity in Oct? What are we going to do to penalize the vendor on the cost for low productivity? 

	

Agent 	

Responses 	

Chats 	

Total 	

Working Days 	

Avg Daily Response 	

Expected Productivity 	

Variance 	

Productive Hours 	

Productivity % 

Fatima Anazi 	

377 	

767 	

1144 	

23 	

50 	

1840 	

-696 	

184 	

62.17% 

Haasan Saeed 	

306 	

493 	

799 	

23 	

35 	

1840 	

-1041 	

184 	

43.42% 

Mariam kharjy 	

583 	

518 	

1101 	

20 	

55 	

1600 	

-499 	

160 	

68.81% 

Modhi Alanzi 	

388 	

855 	

1243 	

21 	

59 	

1680 	

-437 	

168 	

73.99% 

Nasser Alruwais 	

462 	

301 	

763 	

19 	

40 	

1520 	

-757 	

152 	

50.20% 

Rashid Rashoud 	

505 	

549 	

1054 	

22 	

48 	

1760 	

-706 	

176 	

59.89% 

Reem alkahtani 	

352 	

488 	

840 	

16 	

53 	

1280 	

-440 	

128 	

65.63% 

Saud Almutlaq 	

298 	

490 	

788 	

16.5 	

48 	

1320 	

-532 	

132 	

59.70% 

Zain Ali 	

231 	

484 	

715 	

17 	

42 	

1360 	

-645 	

136 	

52.57% 

ASALAH ALQHTANI 	

504 	

249 	

753 	

19.5 	

39 	

1560 	

-807 	

156 	

48.27% 

Maha Alotaibi 	

1138 	

0 	

1138 	

23 	

49 	

1840 	

-702 	

184 	

61.85% 

Haneen Alhmadi 	

1087 	

0 	

1087 	

23 	

47 	

1840 	

-753 	

184 	

59.08% 

	

	

	

	

1944 	

Regards, 

Mustehsan Siddiqui 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 10 November 2021 at 5:46 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

External email sender, please take precaution. 

Hi Mustehsan, 

Sorry for the late response, 

PFA requested data. 

Regards 
Shakeeb 

From: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 9, 2021 12:48:34 PM 
Subject: Re: Invoice for the month of October-2021 

Shakeeb - Please provide 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 09 November 2021 12:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Invoice for the month of October-2021 

Hi Team, 

Can we get the attendance tracker/productivity sheet for the month of October? 

Regards, 
Mustehsan Siddiqui 

On 06/11/2021, 11:07 PM, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > wrote: 

External email sender, please take precaution. 

Hi Mr:Mustehsan.Siddiqui 

Invoices have been issued for the month of October-2021 
the total amount invoices are 
151,525.15 SR 

Please kindly pay through our approved bank account with Landmark 
For more information , please review the attached invoices 

Best Regards 
-- 
Elsadeg Ali 
operation manager 
Ithra Al-muhtawa Company 
Tele: +966591203388 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com