Subject: RE: Bank Transfer // Refund approval // 9503572976
From: Avantika Banerjee <[email-masked]>
To: Varun Sharma <[email-masked]>, Jessie Caparas <[email-masked]>, Faraz Lohani <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Mitali Thakkar <[email-masked]>
Date: Thu, 9 Dec 2021 13:01:01 +0000

Approved as an exception.

From: Varun Sharma <[email-masked]>
Sent: Wednesday, December 8, 2021 2:49 PM
To: Jessie Caparas <[email-masked]>; Faraz Lohani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Avantika Banerjee <[email-masked]>
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Adding @Avantika Banerjee<mailto:[email-masked]> to help on this.

Best
Varun

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 8, 2021 2:48 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

Good afternoon.

For bank transfer refunds, can you please also help us get a sign off and approval from Splash finance for Webteam finance to proceed?

Its for these 2 orders same customer:

Order number : 9503572976    -   Refund amount : 129 AED
Order Number : 9503325062   -   Refund amount : 248 AED

We did try to convince the customer for my credit + a compensation however the my credit points can’t be used in the store and the customer wants to purchase from the store instead this is why customer is insisting to get it done via bank transfer instead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 2:26 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Go ahead

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 2:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

Hi @Varun Sharma<mailto:[email-masked]>,

This is regarding the two order numbers as below which are for the same customer and the customer was refunded in his MC wallet as per the policy. Customer is however, complaining that she no longer wants to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable, and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer.

Order number : 9503572976    -   Refund amount : 129 AED
Order Number : 9503325062   -   Refund amount : 248 AED

Customer has a history of 7 completed orders with us.

Need your approval for the cancellation of MC of the above and transfer to the bank account as provided by the customer:
. Bank Name: ADCB
. Branch: HAZZA BIN ZAYED STADIUM BRANCH
. Account Name: Ali Yasin Ali Suboh
. Account Number: 10410985132001
. IBAN Number: AE210030010410985132001
. Account Type: Current Account

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 8:58 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 9503572976

++@Faraz Lohani<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 12:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 9503572976

External email sender, please take precaution.
Hi Team,

Please assist on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:54:46 PM
Subject: Re: Bank Transfer // Refund approval // 9503572976

Hi Faraz,

Please assist on the below. Same customer asked for bank transfer for 9503325062 as well. This order is COD as well.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 6:08:36 PM
Subject: Bank Transfer // Refund approval // 9503572976

Hi Team,

With reference to the order number: 9503572976

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer.

Please assist to approve removal of My Credits - AED 129
Concept- Splash

Thank you for your help!

Bank Details:

. Bank Name: ADCB
. Branch: HAZZA BIN ZAYED STADIUM BRANCH
. Account Name: Ali Yasin Ali Suboh
. Account Number: 10410985132001
. IBAN Number: AE210030010410985132001
. Account Type: Current Account

Regards,
Ebrahim Hageb

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