Subject: FW: Updated Couriers Escalation Matrix
From: Yahia Taha <[email-masked]>
To: syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Mohammad Tarabishi <[email-masked]>, HB.CCCKSA <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 9 Dec 2021 08:48:47 +0000

Dear All,
FYI

Dear All,

Please find attached for the updated courier's escalation matrix.

  *   Please make sure to share it with all agents.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Thursday, December 9, 2021 11:43 AM
To: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; ArishLaila <[email-masked]>; Ali Mkhaimer <[email-masked]>; Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>; Shatakshi Pandey <[email-masked]>; Hisham Hamdy <[email-masked]>
Subject: Updated Couriers Escalation Matrix
Importance: High

Dear All,

Please find attached for the updated courier's escalation matrix.

  *   Please make sure to share it with all agents.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

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