Subject: RE: Customer Issue - 29008202466020210723
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Raneem Alqutub <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Andalus Hbma <[email-masked]>, AmirKhan <[email-masked]>, arnel ferfas <[email-masked]>, HB.CCCKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Andalus Hbma <[email-masked]>, Andalus Hbrtl <[email-masked]>, Hasan Razakhan
Date: Wed, 8 Dec 2021 08:53:18 +0000

Dear Team,

We tried to contact the customer but no answering.

Best Regards,
Nada Hattar
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Tuesday, December 7, 2021 5:29 PM
To: Nada Hattar; Raneem Alqutub; Andalus Shopmanagerhb
Cc: Bratindra Mukherjee; Andalus Hbma; AmirKhan; arnel ferfas; HB.CCCKSA; Kalyan Khadka; syed ataullah; Shakeeb Arsalan; Mohammad Tarabishi; Andalus Shopmanagerhb; Andalus Hbma; Andalus Hbrtl; Hasan Razakhan; Bathushan Shahul Hameed
Subject: RE: Customer Issue - 29008202466020210723

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and update below inspection feedback.

@Andalus Shopmanagerhb<mailto:[email-masked]> FYI if customer visit your store.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 7, 2021 6:24 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Andalus Hbma <[email-masked]<mailto:[email-masked]>>; Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer Issue - 29008202466020210723

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we had already updated in CRM as below, pls find the inspection report-

  *   The subjected order was delivered on 28-Jul-2021.
  *   As per team the top of the nightstand and dresser in Picasso 200 x200 Bed 2 Nightstands Dresser got scratches and wood finishing is peeling off.
  *   It seems customer using water to clean the product.
  *   Since the product is made of MDF it affects if we use water on it.
  *   It is misuse by customer.
  *   Cannot repair without replacement.
  *   Attached picture for your reference.
  *   Item was billed as WWD.
  *   Item id 162905846 Picasso 200 x200 Bed 2 Nightstands Dress (top of the dresser and Nightstand)
  *   Pls advise further.
Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Andalus Hbma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 07, 2021 3:15 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>
Subject: Customer Issue - 29008202466020210723

Dear Team,

Please find below invoice customer visited to store today and complaining, he complains many times to customer service. dresser manufactured defect until now not solve the issue, request to arrange the team to clear the issue.

Reg
Hamad
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