Subject: New comment - [#3389298] تاخر في استلام ارجاع الطلب
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 07 Dec 2021 11:06:26 +0000

There is a new comment in the ticket submitted by بدور ناصر to HelpMaxAE   Comment added by : Apoorv Joshi  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
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<div>Hi Faraz,</div>
<div><br></div>
<div>Customer has been advised already.</div>
<div><br></div>
<div>Regards,</div>
<div>Apoorv</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Faraz Lohani" &lt;[email-masked]&gt;<br><b>To: </b>"Sana Ali, AE" &lt;[email-masked]&gt;, "Mohamed Mahmoud" &lt;[email-masked]&gt;, "Max" &lt;[email-masked]&gt;, "Shakeeb Arsalan" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;, "Apoorv Joshi" &lt;[email-masked]&gt;<br><b>Cc: </b>"escalations dxbteam" &lt;[email-masked]&gt;, "AhmadAlaw" &lt;[email-masked]&gt;, "ALL RUH OPS Landmark" &lt;[email-masked]&gt;<br><b>Sent: </b>Monday, December 6, 2021 12:00:38 AM<br><b>Subject: </b>RE: [#3389298] - تاخر في استلام ارجاع الطلب<br>
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<div class="MsoNormal">Hi <a id="OWAAM82F56F20E40D47998463087D4B4B21E5" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAM83C4CF48897E44A1839CCEF60369A54B" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>
<a id="OWAAM2E4AD1106BD543CC8916065350B80F4E" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>,</div>
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<div class="MsoNormal">Can you please inform the customer to drop the return items at the Aramex outlet in that area as per the email below.</div>
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<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Sana Ali (AE) &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, December 5, 2021 9:21 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Mohamed Mahmoud &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3389298] - تاخر في استلام ارجاع الطلب</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz,</div>
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<div class="MsoNormal">For this area customer can please come and drop the shipment at our outlet.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8666in;height:.15in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NTEwMjE0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZiPO8MWS4woJ7KasdrqzTIcXWOlvjfCmpR5K5B1xCf0" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div class="MsoNormal">+97146076303</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" target="_blank" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, December 5, 2021 1:41 AM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - تاخر في استلام ارجاع الطلب</div>
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<div class="MsoNormal">Hi <a id="OWAAM3577FBE3A3DC43029ACF9B03596BA1E2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>,</div>
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<div class="MsoNormal">What is the update for the pickup?</div>
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<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, November 28, 2021 10:04 AM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - تاخر في استلام ارجاع الطلب</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Mohamed,</div>
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<div class="MsoNormal">Checking with our team and will update back ASAP</div>
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<div class="MsoNormal">Thanks and Regards,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8666in;height:.15in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NTEwMjE0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZiPO8MWS4woJ7KasdrqzTIcXWOlvjfCmpR5K5B1xCf0" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div class="MsoNormal">+97146076303</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" target="_blank" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, November 27, 2021 7:22 PM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - <span style='font-family:"Arial",sans-serif'>تاخر</span>
<span style='font-family:"Arial",sans-serif'>في</span> <span style='font-family:"Arial",sans-serif'>
استلام</span> <span style='font-family:"Arial",sans-serif'>ارجاع</span> <span style='font-family:"Arial",sans-serif'>
الطلب</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAM04AD8561C7D3411081F51A936FC76F97" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a></div>
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<div class="MsoNormal">What is the progress here?</div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, November 25, 2021 8:25 AM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - <span lang="AR-SA" dir="RTL">تاخر في استلام ارجاع الطلب</span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection re-arranged for today under <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">K25B51D </span></b>   </div>
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<div class="MsoNormal">Thanks and Regards,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal"><span style='font-size:17.0pt;font-family:"Brush Script MT";color:#295D9D'>Sana Ali</span></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Customer Success Specialist</span></div>
<div class="MsoNormal"><img width="83" height="14" style="width:.8666in;height:.15in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NTEwMjE0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZiPO8MWS4woJ7KasdrqzTIcXWOlvjfCmpR5K5B1xCf0" alt="A picture containing vector graphics

Description generated with very high confidence"></div>
<div class="MsoNormal">+97146076303</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.aramex.com" target="_blank" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, November 24, 2021 8:05 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Claudine Maksoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - <span lang="AR-SA" dir="RTL">تاخر في استلام ارجاع الطلب</span><br>
<b>Importance:</b> High</div>
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<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<a id="OWAAM228DDB903DF84A9685311E15DE25F82C" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,
<a id="OWAAMDA12D54E1C2B45AC8F42D27828F8E9EF" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,
<a id="OWAAME588E7699C124E2D8CD4EFF3E0310FA0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>
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<div class="MsoNormal">2<sup>nd</sup> reminder! </div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, November 22, 2021 5:00 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3389298] - <span lang="AR-SA" dir="RTL">تاخر في استلام ارجاع الطلب</span><br>
<b>Importance:</b> High</div>
</div>
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<a id="OWAAMB53A6EC50EA24A67B32054D5CD1C40DC" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,
<a id="OWAAMEDD06814E2DB4D22BE6FAD4ABF36EF8D" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
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<div class="MsoNormal">Reminder </div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, November 19, 2021 5:44 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3389298] - <span lang="AR-SA" dir="RTL">تاخر في استلام ارجاع الطلب</span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-apple-system">Urgent Reminder: New AWB has been created</span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Problem Statement: Late Collection<br>
Order ID: 6363687248<br>
Order Date: Nov 3, 2021<br>
Tracking ID: 47266017013<br>
Reference ID: K19F944<br>
<br>
<br>
Customer address: <strong><span style="font-family:-apple-system">Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle</span></strong><br>
customer contact number: <strong><span style="font-family:-apple-system">0557105923</span></strong>
</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Assistance Required: Need Urgent Collection<br>
Issue Description:  kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Samer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 18 Nov at 8:08 AM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order ID: 6363687248<br>
Order Date: Nov 3, 2021<br>
Tracking ID: 47204702720<br>
Reference ID: K062C8A<br>
Customer address: Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle<br>
customer contact number: 0557105923<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 06/11/2021 and till now the item has not been collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Samer.</span></div>
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