Subject: RE: INC1215452 - Unable to connect to Citrix
From: "Ravi Prabhala (TCS)" <[email-masked]>
To: Yahia Taha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: LMG Wintel Admin <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Dec 2021 09:08:07 +0000

Dear Yahia,

Thanks for your conformation.

I think we're good to close the ticket.

Thanks & Regards,
Ravi. P

From: Yahia Taha
Sent: Tuesday, December 7, 2021 2:35 PM
To: Ravi Prabhala (TCS) <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: LMG Wintel Admin <[email-masked]>; syed ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: INC1215452 - Unable to connect to Citrix

Hi Ravi
Already confirmed yesterday, please check attached mail.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Ravi Prabhala (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 7, 2021 12:00 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1215452 - Unable to connect to Citrix

Dear Yahia/Ahmad,

Remainder 2,

We're waiting for your response.

Thanks & Regards,
Ravi. P | LMG - Wintel Support
*Email: [email-masked]<mailto:[email-masked]>

From: Yahia Taha
Sent: Monday, December 6, 2021 9:04 PM
To: syed ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Ravi Prabhala (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1215452 - Unable to connect to Citrix

@syed ataullah<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please confirm urgent

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Ravi Prabhala (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 6, 2021 6:10 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1215452 - Unable to connect to Citrix

Dear Yahia/Ahmad,

Remainder 1,

We're waiting for your response, could you please check and update the status of the issue.

Thanks & Regards,
Ravi. P | LMG - Wintel Support
*Email: [email-masked]<mailto:[email-masked]>

From: Ravi Prabhala (TCS)
Sent: Sunday, December 5, 2021 2:44 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1215452 - Unable to connect to Citrix

Dear Yahia,

As you requested,

We've extended the below ID's till 30th March -2022.

1 LSM_SyedA

2 LSM_MalekA

3 LSM_JavedA

4 LSM_RamiK

Kindly check and conform the same.

Thanks & Regards,
Ravi. P | LMG - Wintel Support
*Email: [email-masked]<mailto:[email-masked]>

From: Yahia Taha
Sent: Sunday, December 5, 2021 12:05 PM
To: Ravi Prabhala (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1215452 - Unable to connect to Citrix

Dear Ravi

Please extend till 30th March -2022.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Ravi Prabhala (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 3, 2021 9:22 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: INC1215452 - Unable to connect to Citrix

Dear Yahia,

"Hamza Abu Azzam" who have already raised a ticket on the same concern.

FYI, the below one is the ticket which we're working on it. So, we're closing your ticket as Duplicate ticket, I.e., INC1215452

INC1214605 -  Citrix ID's got expired

1 LSM_SyedA

2 LSM_MalekA

3 LSM_JavedA

4 LSM_RamiK

And kinldy let us know, till what date we need to extend the mentioned ID's, we'll do the same accordingly.

Thanks & Regards,
Ravi. P

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com