Subject: Re: INC1215452 - Unable to connect to Citrix
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, LMG Wintel Admin <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, "Ravi Prabhala (TCS)" <[email-masked]>
Date: Mon, 6 Dec 2021 09:20:11 -0700 (MST)

Hi Yahia 

Thanks for updating, GDMS is appearing now. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "LMG Wintel Admin" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Ravi Prabhala (TCS)" <[email-masked]> 
Sent: Monday, December 6, 2021 9:03:40 PM 
Subject: RE: INC1215452 - Unable to connect to Citrix 

[ mailto:[email-masked] | @syed ataullah ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] please confirm urgent 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Ravi Prabhala (TCS) <[email-masked]> 
Sent: Monday, December 6, 2021 6:10 PM 
To: Yahia Taha <[email-masked]> 
Cc: LMG Wintel Admin <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Subject: RE: INC1215452 - Unable to connect to Citrix 

Dear Yahia/Ahmad, 

Remainder 1, 

We're waiting for your response, could you please check and update the status of the issue. 

Thanks & Regards, 

Ravi. P | LMG - Wintel Support 

* Email: [ mailto:[email-masked] | [email-masked] ] 

From: Ravi Prabhala (TCS) 
Sent: Sunday, December 5, 2021 2:44 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: LMG Wintel Admin < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: INC1215452 - Unable to connect to Citrix 

Dear Yahia, 

As you requested, 

We've extended the below ID's till 30 th March -2022. 

1 LSM_SyedA 

2 LSM_MalekA 

3 LSM_JavedA 

4 LSM_RamiK 

Kindly check and conform the same. 

Thanks & Regards, 

Ravi. P | LMG - Wintel Support 

* Email: [ mailto:[email-masked] | [email-masked] ] 

From: Yahia Taha 
Sent: Sunday, December 5, 2021 12:05 PM 
To: Ravi Prabhala (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: LMG Wintel Admin < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: INC1215452 - Unable to connect to Citrix 

Dear Ravi 

Please extend till 30 th March -2022. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Ravi Prabhala (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 3, 2021 9:22 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: LMG Wintel Admin < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: INC1215452 - Unable to connect to Citrix 

Dear Yahia, 

"Hamza Abu Azzam" who have already raised a ticket on the same concern. 

FYI, the below one is the ticket which we're working on it. So, we're closing your ticket as Duplicate ticket , I.e., INC1215452 

INC1214605 - Citrix ID's got expired 

1 LSM_SyedA 

2 LSM_MalekA 

3 LSM_JavedA 

4 LSM_RamiK 

And kinldy let us know , till what date we need to extend the mentioned ID's, we'll do the same accordingly. 

Thanks & Regards, 

Ravi. P 

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