Subject: Re: Night Agent Absence (Warning)
From: Saurabh Dadu <[email-masked]>
To: Abdulmajeed Alanzy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, hessah alosaimi <[email-masked]>
Date: Mon, 6 Dec 2021 11:18:20 +0000

Dear Abdulmajeed,

Can you please share with us your compounding policy also your incentive policy.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Abdulmajeed Alanzy <[email-masked]>
Sent: 06 December 2021 4:38 PM
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; hessah alosaimi <[email-masked]>
Subject: Re: Night Agent Absence (Warning)

Hi Saurabh,

Yes sir we have a system in place for absence and late coming, it's also compounding with the repetition.

and regarding the incentives, it's more like a full round system for attendance, productivity, and other metrics.

Regards,
Abdulmajeed

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "hessah alosaimi" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]>
Sent: Monday, December 6, 2021 1:58:40 PM
Subject: Re: Night Agent Absence (Warning)

Dear @abdulmajeed alanzy<mailto:[email-masked]>, @hessah alosaimi<mailto:[email-masked]>,

What process do you have in place to handle unscheduled absenses.

In India - we had a policy in the company that if someone takes 1 unscheduled absence - he has to give detailed paperwork from Doctor (not only a note). If he does not give detailed paperwork from Doctor he looses money for 2 days for every 1 day he took unscheduled absence.

You need to have a policy on the ground to make sure people come on time.

Do you offer any incentives to people with 100% attendence?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: 06 December 2021 11:58 AM
To: hessah alosaimi <[email-masked]>; abdulmajeed alanzy <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Subject: Night Agent Absence (Warning)

Hi Team,

Please note that we are still suffering because of the unscheduled leaves the agents are taking,

Yesterday 1 Agent was rostered for the night shift and that Agent (Nasser) did not attend without informing.

This has to stop immediately as it is effecting our SLA and the plans we are making for the day.

The Agents have to be more responsible and inform the supervisors (You guys) so you can make the necessary arrangements.

Regards
Shakeeb