Subject: Re: Night Agent Absence (Warning)
From: Abdulmajeed Alanzy <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: hessah alosaimi <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 6 Dec 2021 04:00:08 -0700 (MST)

Hi Shakeeb, 

This is definitely something we won't let go of without consequences, Night shift's agent told us he's getting a Covid shot and might be late, but instead, he didn't come for the whole shift. will be a more strict system for these cases taking into consideration labor law. 

Again, this will be addressed very closely with supervisors to prevent happening the same in the future. 

Regards, 
Abdulmajeed 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "hessah alosaimi" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Monday, December 6, 2021 9:28:02 AM 
Subject: Night Agent Absence (Warning) 

Hi Team, 

Please note that we are still suffering because of the unscheduled leaves the agents are taking, 

Yesterday 1 Agent was rostered for the night shift and that Agent (Nasser) did not attend without informing. 

This has to stop immediately as it is effecting our SLA and the plans we are making for the day. 

The Agents have to be more responsible and inform the supervisors (You guys) so you can make the necessary arrangements. 

Regards 
Shakeeb