Subject: Yesterdays' report for Webteam
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 6 Dec 2021 00:37:50 -0700 (MST)

Hi Sir, 

PFB report for the webteam yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	406 + 202 = 608 	
Tota Number of Incoming Chats KSA 		548 
Total Number of Incoming Emails GCC 	670 	
Total Number of Incoming Emails KSA 		782 
Grand total 	1287 	1330 
		
Number of Agents 	35 	19 
Agents Rostered for Total 	32 	14 
Agents Present 	31 	11 
Agents on Sick Leave 	1 	0 
Agents Absent without Leave 	0 	3 
Resignations 	0 	1 
Currently on Notice 	1 	0 
Total Strength 	35 	18 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	82 	0 
		
Case Backlog in KSA 		1480 All unresolved 
Case Backlog in GCC 	1400 All unresolved 	
		
List of Top Performers 	Haneen Alhmadi KSA 	134 
	Samer Salmeh 	133 
	Ahmad Hokan 	133 

		

		
List of Bottom Performers 	Khdejah Alharby KSA 	52 
	Khalid Almuhaysin KSA 	52 

		
CSAT Emails 	
40% 
Positive 
14% 
Neutral 
46% 
Negative 	
31% 
Positive 
13% 
Neutral 
56% 
Negative 
CSAT Chats 		
		
Today's FCR 	72% 	71% 
Today's 1st Response Time 	50h 34m 	4h 30m 
		
Key Observations