Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب
From: Faraz Lohani <[email-masked]>
To: "Sana Ali (AE)" <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Max <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ahmad Alawneh <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Date: Sun, 5 Dec 2021 18:30:38 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Can you please inform the customer to drop the return items at the Aramex outlet in that area as per the email below.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Sana Ali (AE) <[email-masked]>
Sent: Sunday, December 5, 2021 9:21 AM
To: Faraz Lohani <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ahmad Alawneh <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب

External email sender, please take precaution.
Dear Faraz,

For this area customer can please come and drop the shipment at our outlet.

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<http://www.aramex.com>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 5, 2021 1:41 AM
To: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب

Hi @Sana Ali (AE)<mailto:[email-masked]>,

What is the update for the pickup?

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 28, 2021 10:04 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب

External email sender, please take precaution.
Dear Mohamed,

Checking with our team and will update back ASAP

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<http://www.aramex.com>

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 27, 2021 7:22 PM
To: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب
Importance: High

@Sana Ali (AE)<mailto:[email-masked]>

What is the progress here?

From: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 25, 2021 8:25 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب

External email sender, please take precaution.
Dear,

Collection re-arranged for today under Collection Reference K25B51D

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<http://www.aramex.com>

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 24, 2021 8:05 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Imran Masih<mailto:[email-masked]>, @[email-masked]<mailto:[email-masked]>, @ALL RUH OPS - Landmark<mailto:[email-masked]>

2nd reminder!

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 22, 2021 5:00 PM
To: Max <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3389298] - تاخر في استلام ارجاع الطلب
Importance: High

@Imran Masih<mailto:[email-masked]>, @[email-masked]<mailto:[email-masked]>

Reminder

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 5:44 PM
To: [email-masked]<mailto:[email-masked]>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3389298] - تاخر في استلام ارجاع الطلب

External email sender, please take precaution.
Hi Team,

Urgent Reminder: New AWB has been created

Problem Statement: Late Collection
Order ID: 6363687248
Order Date: Nov 3, 2021
Tracking ID: 47266017013
Reference ID: K19F944

Customer address: Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle
customer contact number: 0557105923

Assistance Required: Need Urgent Collection
Issue Description:  kindly arrange the collection on priority basis.

Regards,
Samer.
On Thu, 18 Nov at 8:08 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement: Late Collection
Order ID: 6363687248
Order Date: Nov 3, 2021
Tracking ID: 47204702720
Reference ID: K062C8A
Customer address: Al-Dalam Al-Sahnah Al-Thalatheat Street, Industrial Circle
customer contact number: 0557105923
Assistance Required: Need Urgent Collection
Issue Description: The return request was created on 06/11/2021 and till now the item has not been collected from the customer so kindly arrange the collection on priority basis.

Regards,
Samer.

3389298:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com