Subject: Webteam report for 4th December
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sun, 5 Dec 2021 01:51:35 -0700 (MST)

Hi Sir, 

PFB report of the Webteam for yesterday 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	428 + 139 = 567 	
Tota Number of Incoming Chats KSA 		420 
Total Number of Incoming Emails GCC 	636 	
Total Number of Incoming Emails KSA 		764 
Grand total 	1203 	1184 
		
Number of Agents 	35 	19 
Agents Rostered for Total 	30 	12 
Agents Present 	29 	11 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	1 	1 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	35 	19 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	80 	0 
		
Case Backlog in KSA 		1500 All unresolved 
Case Backlog in GCC 	1400 All unresolved 	
		
List of Top Performers 	Mohammed Murshed 	128 
	Mohammed bahashwan 	127 
	Ebrahim Qasem 	124 

		

		
List of Bottom Performers 	Shehanah Khalid 	49 
	Khdejah Alharby 	56 
	Alia Alshammari 	53 

CSAT Emails 	
49% 
Positive 
16% 
Neutral 
34% 
Negative 	33% 
Positive 
15% 
Neutral 
52% 
Negative 
CSAT Chats 		
		
Today's FCR 	65% 	70% 
Today's 1st Response Time 	67h 53m 	4h 2m 
		
Key Observations