Subject: RE: Store Inquiry - 2605769(Urgent/Consumer complaint case)
From: Mohamed Kassem <[email-masked]>
To: Mahck Alrai <[email-masked]>, Ist Alrai <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 4 Dec 2021 19:37:37 +0000

Dear Maher – Amir ,

Kindly call the customer morning and sort it out ,

Regards ,
Mohamed Kassem
Senior Store Manager
Home Centre Al Rai
+965 9800 17 48
Landmark Central Market Co WLL, Kuwait

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 04, 2021 8:49 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Mohamed Kassem <[email-masked]>
Subject: Re: Store Inquiry - 2605769(Urgent/Consumer complaint case)
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist on the below request.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohamed Kassem" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 3, 2021 11:39:12 AM
Subject: Store Inquiry - 2605769(Urgent/Consumer complaint case)

Hi Team,

Hope you are doing well.
​
Customer has complained to us that they have purchased some item from the store and the item is having some issues with spring located at the base of that item. Customer made this purchase from the store, the details of the purchase as shared by customer are as follows:
​
Invoice number 21122201142120200819
Customer's contact number 90080602
Customer Name: Maali
Date Of Purchase: 8/19/2020
Store Name: Home Center, Al Rai branch
​
Customer has already raised to consumer and was advised by the store that they will be contacting her but no one has contacted her yet.
​
Kindly get this looked into and assist to loop in the concerned to have the customer contacted to resolve this.
​
Appreciate your urgent intervention here to help to resolve this. Thank you for your help!
​
Regards,
Apoorv

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