Subject: Unscheduled Leave & Late coming
From: Shakeeb Arsalan <[email-masked]>
To: abdulmajeed alanzy <[email-masked]>, hessah alosaimi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 2 Dec 2021 02:10:09 -0700 (MST)

Hi Team, 

Please check the below Unscheduled leaves & late coming happened in the month of November. 

15 Unscheduled leave 
20 Late coming 

This needs to be controlled. 

Also please follow the below and have it implemented immediately: 

1- Agents can not take break as per their convenience. (Always they have to check with the person in charge on the floor). 
2- Agents should not be allowed to leave the office for personal appointments for more than the allowed time for break. 
3- Everyone has to report on Time as per the roster. 
4- Agents who are not improving (Not showing any willingness to improve), We can let them go (After giving the warning) 
5- Always need to do random check on the agents interactions and give the feedback accordingly. 
6- Refresher sessions have to be done regularly. 

Please feel free to reach out to me for any assistance, But we need to make sure that your team can handle all of the workload with minimum assistance. 

Regards 
Shakeeb