Subject: Webteam 1st December report
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 2 Dec 2021 01:33:10 -0700 (MST)

Hi Sir, 

PFB Report for the webteam yesterday. 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	426 + 183 = 609 	
Tota Number of Incoming Chats KSA 		483 
Total Number of Incoming Emails GCC 	682 	
Total Number of Incoming Emails KSA 		848 
Grand total 	1291 	1331 
		
Number of Agents 	37 	21 
Agents Rostered for Total 	31 	14 
Agents Present 	30 	13 
Agents on Sick Leave 	1 	0 
Agents Absent without Leave 	0 	1 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	37 	21 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	71 	0 
		
Case Backlog in KSA 	1800 All unresolved 	1900 All unresolved 
Case Backlog in GCC 		
		
List of Top Performers 	Ahmad Hokan 	130 
	Mohammed bahashwan 	127 
	Ziena Saeed 	130 

		

		
List of Bottom Performers 	Ashwaq Alshehri KSA 	24 
	Mohammed Masoudi India 	36 
	Amira Alanaz 	12 

CSAT Emails 	
39% 
Positive 
15% 
Neutral 
46% 
Negative 	
45% 
Positive 
12% 
Neutral 
42% 
Negative 
CSAT Chats 		
		
Today's FCR 	74% 	89% 
Today's 1st Response Time 	53h 59m 	5h 57m 
		
Key Observations