Subject: Re: WWS preparations LSM
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>, Deepak Devasia <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Hasan Razakhan <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Raneem Alqutub <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Wed, 1 Dec 2021 03:27:44 -0700 (MST)

Dear Both, 

Is there any update on licences, without IDs it's troubling us to utilize new agents properly and check their actual performance and quality. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Nour Hanayneh" <[email-masked]> 
Sent: Sunday, November 28, 2021 6:55:31 PM 
Subject: RE: WWS preparations LSM 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] please check below, for occasional users we need them till December end only. 

	

Permanent 	

Temporary 

FD 	

12 	

18 

FC 	

0 	

6 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, November 28, 2021 4:18 PM 
To: Yahia Taha <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Saurabh Dadu <[email-masked]>; Deepak Devasia <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Syed Ataullah <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Raneem Alqutub <[email-masked]>; Nour Hanayneh <[email-masked]> 
Subject: RE: WWS preparations LSM 
Importance: High 

[ mailto:[email-masked] | @Yahia Taha ] 

As discussed, please specify how many FD licenses are for occasional users only and for how long and also specify how many are going to be permanent. 

Please mention the same for FC licenses. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 28, 2021 11:07 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 

[ mailto:[email-masked] | @Jessie Caparas ] 30 fresh desk and 6 fresh chat. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 27, 2021 4:25 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 
Importance: High 

[ mailto:[email-masked] | @Yahia Taha ] 

To finalize the count, we need to get: 

24 Freshdesk licenses 

6 Freshchat licenses 

Kindly confirm for us to proceed. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 25, 2021 6:52 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 

[ mailto:[email-masked] | @Jessie Caparas ] please check attached approval mail and do the needful asap. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 22, 2021 7:50 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 
Importance: High 

[ mailto:[email-masked] | @Yahia Taha ] 

The approval attached is for Freshdesk licenses only. 

We also need an approval for Freshchat licenses. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 22, 2021 8:05 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Raneem Alqutub < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 

[ mailto:[email-masked] | @Jessie Caparas ] here is the final count after rechecking with Crystal & LSM 

Fresh desk license only 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

Fresh desk and fresh chat licenses 

Yousef Mutahar 	

[ mailto:[email-masked] | [email-masked] ] 

Naji Saleh Shabanh 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Ghasham 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alsalamah 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alhamad 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 5:30 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 
Importance: High 

[ mailto:[email-masked] | @Yahia Taha ] 

The count shared on the email is not the same as you have shared below. 

Please recheck and finalize the count you need and get back to me. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 5:42 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 

[ mailto:[email-masked] | @Jessie Caparas ] please check attached finance approval mail, I believe you were looped as well. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 3:45 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 
Importance: High 

Hi [ mailto:[email-masked] | 
@Yahia Taha ] 

As we have mentioned from the start, always seek an approval from the concerned finance team for the creation of any Freshworks licenses. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 3:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWS preparations LSM 

[ mailto:[email-masked] | @Jessie Caparas ] please create occasional licenses for below user for WWS period only (LSM) 

Hi Yahia. 

Please note the users emails IDS for FD & FC. 

	

Yousef Mutahar 	

[ mailto:[email-masked] | [email-masked] ] 

Naji Saleh Shabanh 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Ghasham 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alsalamah 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alhamad 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 10:36 AM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS preparations LSM 
Importance: High 

External email sender, please take precaution. 

Hi Yahia. 

Please note the users emails IDS for FD & FC. 

	

Yousef Mutahar 	

[ mailto:[email-masked] | [email-masked] ] 

Naji Saleh Shabanh 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Ghasham 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alsalamah 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alhamad 	

[ mailto:[email-masked] | [email-masked] ] 

Regards 

Syed Ataullah 

From: "yahia taha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Deepak Devasia" < [ mailto:[email-masked] | [email-masked] ] >, "Muralidharan Gunjur" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 12:14:29 PM 
Subject: RE: WWS preparations LSM 

Dear Shakeeb 

Please send the users email IDS to create the occasional licenses. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 15, 2021 12:15 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; syed ataullah < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS preparations LSM 

External email sender, please take precaution. 

Hi Yahia, 

Please note that the training is done for the number of agents we informed you about. 

We have prepared tests to get the Agents tested before they hit the floor. 

The challenge we face now that is FD & FC accounts are not ready yet so the agents are using the accounts of the existing agents we have. 

Please get us the Licenses we asked for ASAP so we can have them started using their own credentials. 

Regards 
Shakeeb 

From: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Deepak Devasia" < [ mailto:[email-masked] | [email-masked] ] >, "Muralidharan Gunjur" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 15, 2021 1:20:05 PM 
Subject: RE: WWS preparations LSM 

Dear both 

Please share WWS sale preparations update asap (manpower hiring &training status ,challenges and support required). 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 2:22 PM 
To: Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; syed ataullah < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS preparations LSM 

External email sender, please take precaution. 

Hi Muralidharan / Yahia, 

Tickets received 	

last 2months 	

1718 

WWS last year 	

3034 

The increased rate was 76.60% higher in WWS. 

If we expect the same percentage for WhatsApp interactions as well then we will be expecting 34165 Chats this year in WWS. 

As per the expectation we will require 15 Agents to handle the flow. 

Regards 
Shakeeb 

From: "Muralidharan Gunjur" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Deepak Devasia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 17, 2021 7:17:14 PM 
Subject: RE: WWS preparations LSM 

Pl share detailed data for why need 20 or 22 agents. 

For Inbound & Outbound calls we are only having 25, cant understand the logic for emails & WhatsApp. 

Can approve this based on your below email 

GS MuraliDharaan 

National Concept Business Head (NCBH) 

Home Box - KSA 

Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386 

Email: [ mailto:[email-masked] | [email-masked] ] 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542912362%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wYhE0TvYHCXx1cASPWWq5rEeLHnNnMXMuJ1NBZFXeFM%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542922308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sSxkEkO32Ikba230dFNGOyNtenmgr4zhv7%2F7bl3Hchg%3D&reserved=0 | www.landmarkgroup.com ] 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 15, 2021 7:34 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWS preparations LSM 

External email sender, please take precaution. 

Dear Yahia and Shakeeb, 

based on my understanding, you will need a team of 20 - 22 agents to cover for Nov-Dec WW sale. 

We must hire them now to ensure the are trained by the Sale time. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 October 2021 3:26 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Deepak Devasia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWS preparations LSM 

Dear Shakeeb, 

As discussed below is last year WW period assigned tickets volume through Emails and face book and our expectations this year after adding what’s app, kindly share your thoughts. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542922308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TR7Jec1rS5Lp%2F%2BTy2f2jVpuHZSaJirvxbSUXObaD3ss%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542932259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KACOoZzqCeInI%2Fa4XfMaKNWc%2BKeYs94bu9v3vqtcnWE%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542932259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KACOoZzqCeInI%2Fa4XfMaKNWc%2BKeYs94bu9v3vqtcnWE%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com