Subject: Webteam report on 30th Nov
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 1 Dec 2021 02:29:01 -0700 (MST)

Hi Sir, 

PFB report for yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	477+237= 714 	
Tota Number of Incoming Chats KSA 		514 
Total Number of Incoming Emails GCC 	776 	
Total Number of Incoming Emails KSA 		833 
Grand total 	1490 	1347 
		
Number of Agents 	38 	21 
Agents Rostered for Total 	32 	15 
Agents Present 	32 	14 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	1 
Resignations 	1 	0 
Currently on Notice 	1 	
Total Strength 	37 	21 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	76 	
		
Case Backlog in KSA 	1800 All Unresolved 	1750 All Unresolved 
Case Backlog in GCC 		
		
List of Top Performers 	Samer Salmeh 	129 
	Mohammed bahashwan 	125 
	Ahmad Hokan 	125 

		

		
List of Bottom Performers 	Raghad Alotaibi 	23 
	Nabilah Alqahtanni 	28 
	Amira Alanaz 	37 

CSAT Emails 		
CSAT Chats 		
		
Today's FCR 	78% 	82% 
Today's 1st Response Time 	66h 51m 	6h 36m 
		
Key Observations 	2 Agents took half day because they were sick (India) 	
	1 Agent did half day in KSA 
	Fired 1 Agent from Idia team from the new joiners (Was not doing anything or understanding anything)