Subject: Webteam 29th Report
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 30 Nov 2021 02:17:25 -0700 (MST)

Hi Sir, 

Please check Yesterday's report for the Webteam 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	482 + 292=774 	
Tota Number of Incoming Chats KSA 		472 
Total Number of Incoming Emails GCC 	796 	
Total Number of Incoming Emails KSA 		906 
Grand total 	1570 	1378 
		
Number of Agents 	38 	21 
Agents Rostered for Total 	33 	16 
Agents Present 	33 	15 
Agents on Sick Leave 	0 	1 
Agents Absent without Leave 	0 	0 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	38 	21 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	77 	00:00 
		
Case Backlog in KSA 		
Case Backlog in GCC 	1700 All unresolved 	1650 All unresolved 
		
List of Top Performers 	Ebrahim Qasem 	142 
	Divyanshu Sharma 	124 
	Maha KSA 	130 

		

		
List of Bottom Performers 	Nabilah Alqahtanni KSA 	32 
	Ashwaq Alshehri 	39 

		
CSAT Emails 	
44% 
Positive 
17% 
Neutral 
39% 
Negative 	
39% 
Positive 
16% 
Neutral 
45% 
Negative 
CSAT Chats 		
		
Today's FCR 	83% 	83% 
Today's 1st Response Time 	101h 41m 	5h 20m 
		
Key Observations 		

Regards 
Shakeeb