Subject: Re: Drop payment: Order id - 7313619469
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, nooruddeen othiyil <[email-masked]>, Payment Gateway Team <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Divyanshu Sharma <[email-masked]>, Jessie Caparas <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>
Date: Mon, 29 Nov 2021 03:56:53 -0700 (MST)

Hi Ahmed, 

Please share refund acknowledgement. Customer is denying receiving the refund. 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Divyanshu Sharma" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Sent: Monday, November 22, 2021 4:15:32 PM 
Subject: RE: Drop payment: Order id - 7313619469 

Good day, 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit card takes 5 working days & for the debit card 10 working days. 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: 22 November, 2021 10:29 AM 
To: Nooruddeen Othiyil <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Divyanshu Sharma <[email-masked]>; Jessie Caparas <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Naseem Juma <[email-masked]> 
Subject: RE: Drop payment: Order id - 7313619469 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Please process benefit refund of BD 14.1. 

Benefit payment details 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

4856 	

11/17/2021 23:27 	

'677950 	

'BENEFIT 	

'215779 	

1 - Purchase 	

'048 	

'14.1 	

'CAPTURED 	

'00 	

'7313619469 	

'202132140438747 	

'132119894502 	

'7 	

'193.188.123.61 	

'4fc80891-5268-4eda-ab47-5b1dbd14670c 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 22, 2021 9:45 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment: Order id - 7313619469 

Please go ahead.. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 22, 2021 9:07 AM 
To: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment: Order id - 7313619469 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] 

Please approve benefit refund of BD 14.1. This is sales cancelled on validation (see screenshot in trailing email) 

Benefit payment details 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

4856 	

11/17/2021 23:27 	

'677950 	

'BENEFIT 	

'215779 	

1 - Purchase 	

'048 	

'14.1 	

'CAPTURED 	

'00 	

'7313619469 	

'202132140438747 	

'132119894502 	

'7 	

'193.188.123.61 	

'4fc80891-5268-4eda-ab47-5b1dbd14670c 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 21, 2021 9:55 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment: Order id - 7313619469 

Dear Naseem/Mohmed, 

Please find below benefit pay details and screenshot below. 

Please process 

Refund Amount BHD-14.10 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

4856 	

11/17/2021 23:27 	

'677950 	

'BENEFIT 	

'215779 	

1 - Purchase 	

'048 	

'14.1 	

'CAPTURED 	

'00 	

'7313619469 	

'202132140438747 	

'132119894502 	

'7 	

'193.188.123.61 	

'4fc80891-5268-4eda-ab47-5b1dbd14670c 	

'BENEFIT 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 20, 2021 7:54 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment: Order id - 7313619469 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] 

Please do the needful 

Regards, 

Mohmed Ghadiyali 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 20, 2021 8:14 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Divyanshu Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment: Order id - 7313619469 

External email sender, please take precaution. 

Dear Mohmed, 

Kindly assist to check regarding the below drop payment. Order is on validation cancelled and payment mode is BENEFIT. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Divyanshu Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 19, 2021 10:38:25 PM 
Subject: Drop payment: Order id - 7313619469 

Hi Team, 

Kindly assist us in checking the below drop payment. 

Order id - 7313619469 

a. Amount deducted : 14.100 BD. 

b. Date of deduction : 17/11/2021 

c. Email address : [ mailto:[email-masked] | [email-masked] ] 

d. Authorisation code/Card number : 5576 6800 1720 3995 

Than you for your help. 

Regards, 

Manish 

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