Subject: Webteam 28th report
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 29 Nov 2021 01:44:55 -0700 (MST)

Hi Sir 

PFB report for the webteam yesterday 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	464 + 240= 704 	
Tota Number of Incoming Chats KSA 		512 
Total Number of Incoming Emails GCC 	779 	
Total Number of Incoming Emails KSA 		920 
Grand total 	1483 	1432 
		
Number of Agents 	38 	22 
Agents Rostered for Total 	32 	16 
Agents Present 	32 	15 
Agents on Sick Leave 	0 	1 
Agents Absent without Leave 	0 	0 
Resignations 	0 	1 
Currently on Notice 	1 	0 
Total Strength 	38 	21 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	72 	00:00 
		
Case Backlog in KSA 		
Case Backlog in GCC 	1600 	1500 
		
List of Top Performers 	Ebrahim Qasem 	144 
	mayar nasser 	157 
	Aya Saoud 	130 

		

		
List of Bottom Performers 	Amira Alanaz 	26 
	Nabilah Alqahtanni 	42 

		
CSAT Emails 	39% 
Positive 
10% 
Neutral 
51% 
Negative 	31% 
Positive 
13% 
Neutral 
56% 
Negative 
CSAT Chats 	6 
UNSATISFACTORY INTERACTIONS 
6 	
		
Today's FCR 	70% 	73% 
Today's 1st Response Time 	113h 48m 	3h 40m 
		
Key Observations