Subject: Process for ID Creation
From: Saurabh Dadu <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Yahia Taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Syed Attaullah <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 29 Nov 2021 08:00:24 +0000

Dear Murthaza, Yahia,

In the past several months we've noticed that there are several instances where the coordination between LSM team, Your team, and internally between you and your Finance/IT for log-in creation has been ineffective leading to delays.

We propose to fix this by defining a process and automating it on our side.

Can you please let me know from your side:

  1.  What all information you need when someone joins the team to create
     *   Freshdesk ID
     *   Freshchat ID
     *   Citrix ID
     *   CRM ID
     *   Hybris ID
     *   GDMS ID
  2.  What would be the expected turn around time for these
  3.  Please let me know who will be POCs for approval for different types of IDs, so we can send the documents to them directly with you in CC. This will save you the time you have to spend in the admin duties.

From our side:

  1.  I propose to send you all the information and documents you require within 3 days someone starting training (The reason why we said 3 days is sometime if people are not fit for the job, they leave usually within first 3 days).
  2.  We will send you a report of Usernames in use every 15 days (1st and 16th of Every Month). This way if we have someone who left and was not dissabled, this can be monitored

Please let me know if you have any suggestions further on how we can streamline this.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203