Subject: 27th Nov Webteam report
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sun, 28 Nov 2021 04:15:07 -0700 (MST)

Hi Sir 

PFB report of the webteam on 27th Nov 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	439 + 155 = 594 	
Tota Number of Incoming Chats KSA 		500 
Total Number of Incoming Emails GCC 	717 	
Total Number of Incoming Emails KSA 		823 
Grand total 	1311 	1323 
		
Number of Agents 	38 	22 
Agents Rostered for Total 	32 	16 
Agents Present 	32 	16 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	0 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	38 	22 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	76 	00:00 
		
Case Backlog in KSA 		
Case Backlog in GCC 	1500 All unresolved 	1500 All unresolved 
		
List of Top Performers 	Samer Salmeh 	152 
	Abdallah Ahemad 	123 
	Mohammed Murshed 	123 

		

		
List of Bottom Performers 	Nabilah Alqahtanni KSA 	33 
	Mohammed Masoudi India 	30 
	Raghad Alotaibi KSA 	34 

CSAT Emails 	
42% 
Positive 
12% 
Neutral 
46% 
Negative 	
33% 
Positive 
15% 
Neutral 
51% 
Negative 
CSAT Chats 		
		
Today's FCR 	66% 	72% 
Today's 1st Response Time 	113h 2m 	3h 55m 
		
Key Observations