Subject: 26th Nov Webteam report
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sun, 28 Nov 2021 04:13:46 -0700 (MST)

Hi Sir 

PFB report for the webteam on 26th 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	329 + 110= 439 	
Tota Number of Incoming Chats KSA 		346 
Total Number of Incoming Emails GCC 	537 	
Total Number of Incoming Emails KSA 		673 
Grand total 	976 	1019 
		
Number of Agents 	38 	23 
Agents Rostered for Total 	30 	15 
Agents Present 	30 	13 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	2 
Resignations 	0 	1 
Currently on Notice 	1 	0 
Total Strength 	38 	22 
		
Number of Trainees 	0 	0 
Expected Go Live Date Batch 1 		
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	75 	0 
		
Case Backlog in KSA 	1550 all unresolved 	1570 all unresolved 
Case Backlog in GCC 		
		
List of Top Performers 	Samer Salmeh 	168 
	Ebrahim Qasem 	163 
	Ahmad Hokan 	143 
	Abdulqader Ahmed 	133 

		

List of Bottom Performers 	Mohammed Masoudi 	33 
	Raghad Alotaibi 	49 

		
CSAT Emails 	46% 
Positive 
5% 
Neutral 
49% 
Negative 	49% 
Positive 
12% 
Neutral 
38% 
Negative 
CSAT Chats 		
		
Today's FCR 	60% 	71% 
Today's 1st Response Time 	58h 34m 	5h 0m 
		
Key Observations