Subject: Re: Citrix, CRM & GDMS credentials Request
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, yahia taha <[email-masked]>, Deeksha Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Sun, 28 Nov 2021 03:26:20 -0700 (MST)

Hi Hamza. 

Sorry to inform you that it's not working. everyone is having same issue. 

Regards 
Syed, 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "yahia taha" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Sunday, November 28, 2021 3:35:10 PM 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @Syed Ataullah ] , 

The password has been reset, I will raise another ticket for GDMS App, so please check and confirm. 

Pass: Lmg@2021 

1 LSM_SyedA 

2 LSM_MalekA 

3 LSM_JavedA 
4 LSM_RamiK 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://108.170.60.122/www.homeboxstores.com | www.homeboxstores.com ] | [ https://108.170.60.122/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Sent: Sunday, November 28, 2021 12:04 PM 
To: Syed Ataullah <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Yahia Taha <[email-masked]>; Deeksha Dadu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @Syed Ataullah ] , 

IT tickets has bene raised. 

Thank you. 

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419159 | REQ0419159 ] 

Status 	

Pending 

Description 	

Need create Citrix ID for 6 agents 

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419160 | REQ0419160 ] 

Status 	

Pending 

Description 	

Need create GCRM ID for 6 agents 

	

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419163 | REQ0419163 ] 

Status 	

Pending 

Description 	

Need create GDMS ID for 6 agents 

Incident ID 	

[ https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC1214605 | INC1214605 ] 

Status 	

New 

Description 	

Citrix ID got expired 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://108.170.60.122/www.homeboxstores.com | www.homeboxstores.com ] | [ https://108.170.60.122/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 28, 2021 10:51 AM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Citrix, CRM & GDMS credentials Request 

[ mailto:[email-masked] | @Hamza ] FYAP. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 26, 2021 12:09 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Citrix, CRM & GDMS credentials Request 
Importance: High 

External email sender, please take precaution. 

Hi Yahia, 

Please note that few old Citrix ID got expired kindly reissue them, and add GDMS app as well in their Citrix. 

1 LSM_SyedA 

2 LSM_MalekA 

3 LSM_JavedA 
4 LSM_RamiK 

Please issue provide us Citrix, GCRM & GDMS credentials for new agents. 

Yousef Mutahar 	

[ mailto:[email-masked] | [email-masked] ] 

Naji Saleh Shabanh 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Ghasham 	

mohammad.ghasham 

Amal Alsalamah 	

amal.alsalamah 

Amal Alhamad 	

amal.alhamad 

Regards 

Syed Ataullah 

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