Subject: RE: WWS preparations LSM
From: Jessie Caparas <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>, Deepak Devasia <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Syed Ataullah <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Hasan Razakhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Raneem Alqutub <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sun, 28 Nov 2021 10:09:16 +0000

Thanks @Yahia Taha<mailto:[email-masked]>

1 last thing – only for the WWS period which is for the next 2 months?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]>
Sent: Sunday, November 28, 2021 11:07 AM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Saurabh Dadu <[email-masked]>; Deepak Devasia <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Syed Ataullah <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Raneem Alqutub <[email-masked]>; Nour Hanayneh <[email-masked]>
Subject: RE: WWS preparations LSM

@Jessie Caparas<mailto:[email-masked]> 30 fresh desk and 6 fresh chat.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 27, 2021 4:25 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM
Importance: High

@Yahia Taha<mailto:[email-masked]>

To finalize the count, we need to get:

24 Freshdesk licenses
6 Freshchat licenses

Kindly confirm for us to proceed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 25, 2021 6:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM

@Jessie Caparas<mailto:[email-masked]> please check attached approval mail and do the needful asap.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 22, 2021 7:50 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM
Importance: High

@Yahia Taha<mailto:[email-masked]>

The approval attached is for Freshdesk licenses only.

We also need an approval for Freshchat licenses.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 22, 2021 8:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM

@Jessie Caparas<mailto:[email-masked]> here is the final count after rechecking with Crystal & LSM

Fresh desk license only
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

Fresh desk and fresh chat licenses
Yousef Mutahar
[email-masked]<mailto:[email-masked]>
Naji Saleh Shabanh
[email-masked]<mailto:[email-masked]>
Ali Al hazzaa
[email-masked]<mailto:[email-masked]>
Mohammad Ghasham
[email-masked]<mailto:[email-masked]>
Amal Alsalamah
[email-masked]<mailto:[email-masked]>
Amal Alhamad
[email-masked]<mailto:[email-masked]>

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 5:30 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM
Importance: High

@Yahia Taha<mailto:[email-masked]>

The count shared on the email is not the same as you have shared below.

Please recheck and finalize the count you need and get back to me.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 5:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM

@Jessie Caparas<mailto:[email-masked]> please check attached finance approval mail, I believe you were looped as well.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 3:45 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM
Importance: High

Hi @Yahia Taha<mailto:[email-masked]>

As we have mentioned from the start, always seek an approval from the concerned finance team for the creation of any Freshworks licenses.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 3:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWS preparations LSM

@Jessie Caparas<mailto:[email-masked]> please create occasional licenses for below user for WWS period only (LSM)

Hi Yahia.

Please note the users emails IDS for FD & FC.

Yousef Mutahar
[email-masked]<mailto:[email-masked]>
Naji Saleh Shabanh
[email-masked]<mailto:[email-masked]>
Ali Al hazzaa
[email-masked]<mailto:[email-masked]>
Mohammad Ghasham
[email-masked]<mailto:[email-masked]>
Amal Alsalamah
[email-masked]<mailto:[email-masked]>
Amal Alhamad
[email-masked]<mailto:[email-masked]>

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 10:36 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWS preparations LSM
Importance: High

External email sender, please take precaution.
Hi Yahia.

Please note the users emails IDS for FD & FC.

Yousef Mutahar
[email-masked]<mailto:[email-masked]>
Naji Saleh Shabanh
[email-masked]<mailto:[email-masked]>
Ali Al hazzaa
[email-masked]<mailto:[email-masked]>
Mohammad Ghasham
[email-masked]<mailto:[email-masked]>
Amal Alsalamah
[email-masked]<mailto:[email-masked]>
Amal Alhamad
[email-masked]<mailto:[email-masked]>

Regards
Syed Ataullah
________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Deepak Devasia" <[email-masked]<mailto:[email-masked]>>, "Muralidharan Gunjur" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 21, 2021 12:14:29 PM
Subject: RE: WWS preparations LSM

Dear Shakeeb
Please send the users email IDS to create the occasional licenses.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 15, 2021 12:15 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWS preparations LSM

External email sender, please take precaution.
Hi Yahia,

Please note that the training is done for the number of agents we informed you about.

We have prepared tests to get the Agents tested before they hit the floor.

The challenge we face now that is FD & FC accounts are not ready yet so the agents are using the accounts of the existing agents we have.

Please get us the Licenses we asked for ASAP so we can have them started using their own credentials.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
Cc: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Deepak Devasia" <[email-masked]<mailto:[email-masked]>>, "Muralidharan Gunjur" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 15, 2021 1:20:05 PM
Subject: RE: WWS preparations LSM

Dear both

Please share WWS sale preparations update asap (manpower hiring &training status ,challenges and support required).

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 2:22 PM
To: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWS preparations LSM

External email sender, please take precaution.
Hi Muralidharan / Yahia,
Tickets received
last 2months
1718
WWS last year
3034

The increased rate was 76.60% higher in WWS.

If we expect the same percentage for WhatsApp interactions as well then we will be expecting 34165 Chats this year in WWS.

As per the expectation we will require 15 Agents to handle the flow.

Regards
Shakeeb
________________________________
From: "Muralidharan Gunjur" <[email-masked]<mailto:[email-masked]>>
To: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Yahia Taha" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Deepak Devasia" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 7:17:14 PM
Subject: RE: WWS preparations LSM

Pl share detailed data for why need 20 or 22 agents.

For Inbound & Outbound calls we are only having 25, cant understand the logic for emails & WhatsApp.

Can approve this based on your below email

GS MuraliDharaan
National Concept Business Head (NCBH)
Home Box - KSA
Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542912362%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wYhE0TvYHCXx1cASPWWq5rEeLHnNnMXMuJ1NBZFXeFM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C89f3ca5cddc24ec9d07e08d992299409%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637701529542922308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sSxkEkO32Ikba230dFNGOyNtenmgr4zhv7%2F7bl3Hchg%3D&reserved=0>

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 15, 2021 7:34 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWS preparations LSM

External email sender, please take precaution.
Dear Yahia and Shakeeb,

based on my understanding, you will need a team of 20 - 22 agents to cover for Nov-Dec WW sale.

We must hire them now to ensure the are trained by the Sale time.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: 13 October 2021 3:26 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Syed Ataullah <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: WWS preparations LSM

Dear Shakeeb,

As discussed below is last year WW period assigned tickets volume through Emails and face book and our expectations this year after adding what’s app, kindly share your thoughts.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

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[lg][hb]

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