Subject: Re: Refund Approval // 6361409563
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 26 Nov 2021 04:04:26 -0700 (MST)

Hi Akshay, 

Please assist with the below request for refund approval. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, November 26, 2021 1:49:18 PM 
Subject: Refund Approval // 6361409563 

Hi Team 

Problem Statement :Refund Approval 

Order Date :Oct 24, 2021 
Order ID: 6361409563 
Tracking Number: 47201230182 
RMA : 1001503262 
Total Price : 200 
Concept : SPLASH 

Issue Description : The Customer created return request and returned the Items (163688401 & 163688428 ) and we had asked for the AWB from the customer but he said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Case history : The customer reached out to us on Nov 8, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Customer's history : The customer is with us since 11/16/19 . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb