Subject: Refund Approval // 6362590334
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 26 Nov 2021 03:17:47 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :Oct 29, 2021 
Order ID: 6362590334 
Tracking Number: RP1122210005450 
RMA : 1001639403 
Total Price : 69 
Concept : SHOEMART 

Issue Description : The Customer created return request and returned the Item (162157994) and we had asked for the AWB from the customer but he said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Case history : The customer reached out to us on Nov 4, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Customer's history : The customer is with us since 9/8/21 and the is his 8th order with us . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb