Subject: Re: Chats
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 25 Nov 2021 07:58:03 +0000

Dear Sirs,

Waiting for your confirmation

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 24 November 2021 1:47 PM
To: Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Chats

Hi Saurabh,

Mahmoud & Malik will connect with you to explore these options, post reviewing we will confirm if it is ok to proceed.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 23 November 2021 at 8:01 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Subject: Chats

External email sender, please take precaution.

Hi Mustehsan,

During the WW period, the chat wait time often exceeds the time where a customer is happy to wait for an answer, and often abandons a chat before he could be connected to an agent.

In the Chat bot flow, we would like you to please ask the customer to describe his/her question in detail.

What that would do is if the customer has abandoned the chat, we will ask the agent to respond to customer's questions by email.

Also, its important to mention to the customer within the process that given high volume of incoming inquiries, we are experiencing longer wait times. If they do not wish to wait, they can leave a message in the chat with all the details and we will email them back.

This should be fairly simple and not time consuming to implement.

If you don't want to edit you chatbot flow, we can put in this automation directly in the chat from Freshchat and implement.

Awaiting your response.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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