Subject: Re: 24rd Report for the webteam
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Nov 2021 00:26:01 -0700 (MST)

Hi Sir, 

PFB report for yesterday. 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	663 + 246 = 909 	
Tota Number of Incoming Chats KSA 		697 
Total Number of Incoming Emails GCC 	864 	
Total Number of Incoming Emails KSA 		965 
Grand total 	1773 	1662 
		
Number of Agents 	33 	23 
Agents Rostered for Total 	31 	17 
Agents Present 	31 	16 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	1 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	33 	23 
		
Number of Trainees 	3 	
Expected Go Live Date Batch 1 	26th 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	66 	00:00 
		
Case Backlog in KSA 		
Case Backlog in GCC 	2050 	1700 
		
List of Top Performers 	Ebrahim Qasem 	
	Samer Salmeh 	
	Mohad Kmali 	

		

		
List of Bottom Performers 	Nabilah Alqahtanni 	25 
	Amira Alanaz 	28 
	Ashwaq Alshehri 	31 

CSAT Emails 	

48% 
Positive 
21% 
Neutral 
31% 
Negative 
	
39% 
Positive 
11% 
Neutral 
51% 
Negative 
CSAT Chats 	
SATISFACTORY INTERACTIONS 
10 
UNSATISFACTORY INTERACTIONS 
11 

	
Today's FCR 	
93% 
	95% 
Today's 1st Response Time 	

68h 9m 
	6h 27m 

	
Key Observations 		

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, November 24, 2021 11:56:39 AM 
Subject: 23rd Report for the webteam 

Hi Sir, 

PFB report for yesterday. 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	670 + 235=875 	
Tota Number of Incoming Chats KSA 		623 
Total Number of Incoming Emails GCC 	904 	
Total Number of Incoming Emails KSA 		952 
Grand total 	1779 	1575 
		
Number of Agents 	33 	23 
Agents Rostered for Total 	33 	15 
Agents Present 	33 	15 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	0 
Resignations 	0 	0 
Currently on Notice 	1 	
Total Strength 	33 	23 
		
Number of Trainees 	5 	0 
Expected Go Live Date Batch 1 	27th 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	84 	00:00 
		
Case Backlog in KSA 	1400 	
Case Backlog in GCC 	1900 	
		
List of Top Performers 	Mohad Kmali 	
	Mayar nasser mahmoud 	
	Mais Said 	

		

		
List of Bottom Performers 	Amira Alanaz 	27 
	Nabilah Alqahtanni 	37 

		
CSAT Emails 	
46% 
Positive 
10% 
Neutral 
45% 
Negative 	
35% 
Positive 
18% 
Neutral 
48% 
Negative 

CSAT Chats 	SATISFACTORY INTERACTIONS 
23 
UNSATISFACTORY INTERACTIONS 
12 	
		
Today's FCR 	85% 	85% 
Today's 1st Response Time 	44h 58m 	8h 25m 
		
Key Observations 		

Regards 
Shakeeb