Subject: Changing Inactive Status Limit
From: Saurabh Dadu <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, mustehsan.siddiqui <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 24 Nov 2021 11:23:33 +0000

Dear All,

To better manage the efficiency of the Chat team, we are changing the inactivity timeout from customer from current 5 minutes to 1 minute.

Which means that if the customer is not active on chat for more than 1 minute, he will be considered inactive, and a new chat will be assigned to the agent.

If the same customer then responds later, the agent can continue chatting with him.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203