Subject: RE: Daily Performance KSA Team
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, Saurabh Dadu <[email-masked]>, elsadeg aa <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 24 Nov 2021 05:24:15 +0000

Hi Shakeeb & Team

Good improvement on first response SLA % yesterday.

Please add more full time agents on emails as currently priority for emails.

Also , below agents below target set for daily closure.

Group
Tickets assigned
Tickets resolved
First response SLA %
LSM KSA Call Center
929
895
78

Agent
Tickets assigned
Tickets resolved
Private notes
Responses
Alia Alshammari
47
28
5
44
Amira Alanaz
48
32
27
Ashwaq Alshehri
23
23
23
Fatima Anazi
Haneen Alhmadi
Maha Alotaibi
8
14
4
8
Mariam kharjy
16
14
3
15
Nabilah Alqahtanni
44
27
7
37
Raghad Alotaibi
56
44
3
52
Reenad Alosaimi
46
33
12
44
Sarah Awad
54
60
4
51
Saud Alhaiti
48
51
12
70
Khdejah Alharby
59
40
8
43

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, November 23, 2021 8:47 PM
To: Malik Ismail <[email-masked]>
Cc: hessah alosaimi <[email-masked]>; abdulmajeed alanzy <[email-masked]>; Saurabh Dadu <[email-masked]>; elsadeg aa <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Daily Performance KSA Team

External email sender, please take precaution.
​_
Hi Malik,

PFB productivity report for KSA team on 21st, Please note that some agents are doing chats as well.

Also note that i have added 2 agents to keep an eye and make sure that the cases do not miss the SLA.

Name
Tickets
Chats
WA Chats
Total
Saud Almutlaq
9
131
0
140
Maha Alotaibi
57
75
0
132
Rashid Rashoud
2
110
0
112
Mariam kharjy
11
90
0
101
Haneen Alhmadi
17
80
0
97
Modhi Alanzi
24
72
0
96
Hassan Saeed
0
69
0
69
Naif Alabid
59
0
0
59
Eid Alqahtani
54
0
0
54
Reenad Alosaimi
49
0
0
49
Ashwaq Alshehri
45
0
0
45
Shehanah Khalid
32
0
0
32
Raghad Alotaibi
30
0
0
30
Nabilah Alqahtanni
28
0
0
28
Amira Alanaz
23
0
0
23

Regards
shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "hessah alosaimi" <[email-masked]<mailto:[email-masked]>>, "abdulmajeed alanzy" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "elsadeg aa" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 12:59:46 PM
Subject: RE: Daily Performance KSA Team

++ @Saurabh Dadu<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

From: Malik Ismail
Sent: Tuesday, November 23, 2021 8:55 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance KSA Team

Hi Team,

Below performance on 21st Nov. Still less emails assign to agents ?

All highlighted below daily target set.

Also , as discussed yesterday, please assign more agents from old staff to respond to emails.

Agent
Tickets assigned
Tickets resolved
Private notes
Responses
Amira Alanaz
31
28
3
36
Haneen Alhmadi

1
Khalid Almuhaysin
41
41
11
49
Maha Alotaibi
43
51
38
58
Mariam kharjy
4
4
1
1
Nabilah Alqahtanni
32
19
4
23
Naif Alabid
3
4
Nasser Alruwais
1

Saud Alhaiti
55
7
6
7
Shehanah Khalid
41
37
1
44
Ashwaq Alshehri
62
68
44
Eid Alqahtani
42
60
8
53
Reenad Alosaimi
45
47
7
48
Sarah Awad
48
42
5
57

From: Malik Ismail
Sent: Monday, November 22, 2021 8:55 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Daily Performance KSA Team

Hi Team,

Below performance on 21st Nov. Please push below target agents to achieve the daily target.

Agent
Tickets assigned
Tickets resolved
Private notes
Responses
Amira Alanaz
11
12
2
23
Aya Saoud
1
2
1
Haneen Alhmadi
34
13
1
13
Nabilah Alqahtanni
18
21
4
28
Modhi Alanzi
15
17
3
20
Nasser Alruwais
12
1
Raghad Alotaibi
71
25
3
30
Reenad Alosaimi
29
42
15
49
Sarah Awad
50
49
4
43
Shehanah Khalid
25
19
3
32
Maha Alotaibi
29
46
18
57
Mariam kharjy
12
13
2
11
Eid Alqahtani
56
58
1
54
Naif Alabid
69
61
8
58
Ashwaq Alshehri
40
59
45
Khalid Almuhaysin
60
50
10
50

Regards,
Malik Ismail

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