Subject: Re: Daily Performance KSA Team
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, Saurabh Dadu <[email-masked]>, elsadeg aa <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 23 Nov 2021 09:47:21 -0700 (MST)

Hi Malik, 

PFB productivity report for KSA team on 21st, Please note that some agents are doing chats as well. 

Also note that i have added 2 agents to keep an eye and make sure that the cases do not miss the SLA. 

Name 	Tickets 	Chats 	WA Chats 	Total 
Saud Almutlaq 	9 	131 	0 	140 
Maha Alotaibi 	57 	75 	0 	132 
Rashid Rashoud 	2 	110 	0 	112 
Mariam kharjy 	11 	90 	0 	101 
Haneen Alhmadi 	17 	80 	0 	97 
Modhi Alanzi 	24 	72 	0 	96 
Hassan Saeed 	0 	69 	0 	69 
Naif Alabid 	59 	0 	0 	59 
Eid Alqahtani 	54 	0 	0 	54 
Reenad Alosaimi 	49 	0 	0 	49 
Ashwaq Alshehri 	45 	0 	0 	45 
Shehanah Khalid 	32 	0 	0 	32 
Raghad Alotaibi 	30 	0 	0 	30 
Nabilah Alqahtanni 	28 	0 	0 	28 
Amira Alanaz 	23 	0 	0 	23 

Regards 
shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "hessah alosaimi" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "elsadeg aa" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, November 23, 2021 12:59:46 PM 
Subject: RE: Daily Performance KSA Team 

++ [ mailto:[email-masked] | 
@Saurabh Dadu ] [ mailto:[email-masked] | 
@[email-masked] ] 

From: Malik Ismail 
Sent: Tuesday, November 23, 2021 8:55 AM 
To: Shakeeb Arsalan <[email-masked]>; [email-masked]; [email-masked] 
Cc: Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: RE: Daily Performance KSA Team 

Hi Team, 

Below performance on 21st Nov. Still less emails assign to agents ? 

All highlighted below daily target set. 

Also , as discussed yesterday, please assign more agents from old staff to respond to emails. 

	

Agent 	

Tickets assigned 	

Tickets resolved 	

Private notes 	

Responses 

Amira Alanaz 	

31 	

28 	

3 	

36 

Haneen Alhmadi 	

1 		

Khalid Almuhaysin 	

41 	

41 	

11 	

49 

Maha Alotaibi 	

43 	

51 	

38 	

58 

Mariam kharjy 	

4 	

4 	

1 	

1 

Nabilah Alqahtanni 	

32 	

19 	

4 	

23 

Naif Alabid 	

3 	

4 		

Nasser Alruwais 	

1 	

	

Saud Alhaiti 	

55 	

7 	

6 	

7 

Shehanah Khalid 	

41 	

37 	

1 	

44 

Ashwaq Alshehri 	

62 	

68 		

44 

Eid Alqahtani 	

42 	

60 	

8 	

53 

Reenad Alosaimi 	

45 	

47 	

7 	

48 

Sarah Awad 	

48 	

42 	

5 	

57 

From: Malik Ismail 
Sent: Monday, November 22, 2021 8:55 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Daily Performance KSA Team 

Hi Team, 

Below performance on 21st Nov. Please push below target agents to achieve the daily target. 

	

Agent 	

Tickets assigned 	

Tickets resolved 	

Private notes 	

Responses 

Amira Alanaz 	

11 	

12 	

2 	

23 

Aya Saoud 	

1 	

2 		

1 

Haneen Alhmadi 	

34 	

13 	

1 	

13 

Nabilah Alqahtanni 	

18 	

21 	

4 	

28 

Modhi Alanzi 	

15 	

17 	

3 	

20 

Nasser Alruwais 	

12 	

1 		

Raghad Alotaibi 	

71 	

25 	

3 	

30 

Reenad Alosaimi 	

29 	

42 	

15 	

49 

Sarah Awad 	

50 	

49 	

4 	

43 

Shehanah Khalid 	

25 	

19 	

3 	

32 

Maha Alotaibi 	

29 	

46 	

18 	

57 

Mariam kharjy 	

12 	

13 	

2 	

11 

Eid Alqahtani 	

56 	

58 	

1 	

54 

Naif Alabid 	

69 	

61 	

8 	

58 

Ashwaq Alshehri 	

40 	

59 		

45 

Khalid Almuhaysin 	

60 	

50 	

10 	

50 

Regards, 

Malik Ismail 

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