Subject: First response SLA
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 22 Nov 2021 05:03:49 +0000

Hi Saurabh,

Below is first response SLA "response withing 12 calendar hours" since 15th Nov, % significantly dropped on 21st, however tickets load still below 2K daily.

Need your assistance to achieve 90% above till 4th DEC.

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