Subject: Re: 19th Nov report.
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 20 Nov 2021 06:25:40 -0700 (MST)

Hi Sir, 

PFB R eport for the webteam Yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	413 + 125 = 538 	
Tota Number of Incoming Chats KSA 		392 
Total Number of Incoming Emails GCC 	554 	
Total Number of Incoming Emails KSA 		661 
Grand total 	1092 	1053 
		
Number of Agents 	33 	22 
Agents Rostered for Total 	27(5 supervisors + 22) 	17 
Agents Present 	27 	16 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	1 
Resignations 	0 	0 
Currently on Notice 	1 	0 
Total Strength 	33 	22 
		
Number of Trainees 	2 	0 
Expected Go Live Date Batch 1 	20th Nov 	0 
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	78 	00:00 
		
Case Backlog in KSA 	950 all unresolved 	
Case Backlog in GCC 	1250 all unresolved 	
		
List of Top Performers 	Abdulqader Ahmed 	141 
	Mohad Kmali 	140 
	Mayar nasser mahmoud 	137 
	Mais Said 	132 
	Mazin ibrahim bassi 	132 

		
		
List of Bottom Performers 	Naif Alabid KSA 	25 
	Shehanah Khalid KSA 	20 

		
CSAT Emails 	
45% 
Positive 
13% 
Neutral 
42% 
Negative 
	
48% 
Positive 
13% 
Neutral 
38% 
Negative 
CSAT Chats 	ATISFACTORY INTERACTIONS 
8 
UNSATISFACTORY INTERACTIONS 
6 	NA 
		
Today's FCR 	88% 	71% 
Today's 1st Response Time 	30h 20m 	8h 37m 
		
Key Observations 		

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, November 19, 2021 7:01:48 PM 
Subject: Re: 16th Nov report. 

Hi Sir, 

PFB R eport for the webteam Yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	640 chat+267 WA=907 	
Tota Number of Incoming Chats KSA 		518 
Total Number of Incoming Emails GCC 	877 	
Total Number of Incoming Emails KSA 		799 
Grand total 	1784 	1317 
		
Number of Agents 	33 	23 
Agents Rostered for Total 	32(5 Supervisors + 27 Agents) 	18 
Agents Present 	32 	17 
Agents on Sick Leave 	0 	1 
Agents Absent without Leave 	0 	0 
Resignations 	0 	1 
Currently on Notice 	1 	0 
Total Strength 	32 	22 
		
Number of Trainees 	2 	
Expected Go Live Date Batch 1 	20th Nov 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	93 	00:00 
		
Case Backlog in KSA 	950 all unresolved 	
Case Backlog in GCC 	1050 all unresolved 	
		
List of Top Performers 	Mohad Kmali 	196 
	Mayar nasser mahmoud 	187 
	Mohammad Tawfik 	177 
	Mohd. Elbadri 	168 
	Ebrahim Qasem 	160 
	Mazen Mohd. 	153 
	Mazin ibrahim bassi 	145 
	Ahmad Hokan 	140 
		
List of Bottom Performers 	Samia Alshehri KSA 	26 
	Ashwaq Alshehri KSA 	20 
	Mohammad Irfan India 	32 
	Naif Alabid KSA 	27 
		
CSAT Emails 	
60% 
Positive 
8% 
Neutral 
31% 
Negative 
48 	
45% 
Positive 
14% 
Neutral 
41% 
Negative 
CSAT Chats 	SATISFACTORY INTERACTIONS 
15 
UNSATISFACTORY INTERACTIONS 
11 	NA 
		
Today's FCR 	86% 	76% 
Today's 1st Response Time 	61h 26m 	8h 47m 
		
Key Observations 	KSA agents are not doing OT 	
	1 Agent left from the trainees 	

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, November 18, 2021 5:32:43 PM 
Subject: Re: 16th Nov report. 

Hi Sir, 

PFB report for yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	614 Chat +266 WA = 880 	
Tota Number of Incoming Chats KSA 		623 
Total Number of Incoming Emails GCC 	784 	
Total Number of Incoming Emails KSA 		855 
Grand total 	1664 	1478 
Number of Agents 	33 	23 
Agents Rostered for Total 	25 (20Agents + 5 support) 	18 
Agents Present 	25 	17 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	1 
Resignations 	1 	1 
Currently on Notice 	1 	0 
Total Strength 	25 	23 
		
Number of Trainees 	3 	0 
Expected Go Live Date Batch 1 	20th Nov 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	84 	00:00 
		
Case Backlog in KSA 	1000 all unresolved 
Case Backlog in GCC 	1200 all unresolved 
		
List of Top Performers 	Mohad Kmali 	179 
	Mazin ibrahim bassi 	173 
	Mohammad Tawfik 	160 
	Mayar nasser mahmoud 	158 
	Mais Said 	139 
	Mazen Mohd. 	136 
		
List of Bottom Performers 	Nabilah Alqahtanni KSA 	15 
	Samia Alshehri KSA 	11 
	Shehanah Khalid KSA 	11 
	Amira Alanaz KSA 	8 
CSAT Emails 	
44% 
Positive 
15% 
Neutral 
41% 
Negative 
	
50% 
Positive 
10% 
Neutral 
40% 
Negative 

CSAT Chats 	SATISFACTORY INTERACTIONS 
14 
UNSATISFACTORY INTERACTIONS 
10 	NA 
		
Today's FCR 	84% 	84% 
Today's 1st Response Time 	51h 25m (We were not having any overdue cases, Checking with the client) 	14h 16m 
		
Key Observations 	KSA new hires are so slow, we keep on pushing and I had people to assist them in their cases but still no improvement 	
	KSA agents are not doing OT 	

Regards 
Shakeeb 

From: "Saurabh Dadu" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, November 17, 2021 8:25:16 PM 
Subject: Re: 16th Nov report. 

Shakeeb, 

Please send only completed report - Do not send me incomplete report 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Shakeeb Arsalan <[email-masked]> 
Sent: 17 November 2021 12:45 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: 16th Nov report. 
Hi Sir, 

PFB report for yesterday, 

LMG Daily Report from Manager 	Country wise 
	India 	KSA 
Total Number of Incoming Chats GCC 	451 	
Tota Number of Incoming Chats KSA 		508 
Total Number of Incoming Emails GCC 	780 	
Total Number of Incoming Emails KSA 		638 
		
Number of Agents 	32 	24 
Agents Rostered for Total 	30 	19 
Agents Present 	30 	19 
Agents on Sick Leave 	0 	0 
Agents Absent without Leave 	0 	0 
Resignations 		1 
Currently on Notice 	1 	
Total Strength 		
		
Number of Trainees 	5 	
Expected Go Live Date Batch 1 	20th Nov 	
Expected Go Live Date Batch 2 		
		
Hours of OT Done 	51 	04:30 
		
Case Backlog in KSA 	1200 
Case Backlog in GCC 	1500 
		
List of Top Performers 		

		
List of Bottom Performers 		

		
CSAT Emails 	
Positive 
46% 
Neutral 
13% 
Negative 
42% 

	Positive 
46% 
Neutral 
14% 
Negative 
40% 
CSAT Chats 		
		
Today's FCR 	86% 	84% 
Today's 1st Response Time 	31h 8m 	21h 49m