Subject: Re: Incorrect Debited Issue// 2104394651
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Menna Hassan <[email-masked]>, "Bijoy Bahadur, TCS" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Apoorv Joshi <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>
Date: Fri, 19 Nov 2021 04:18:42 -0700 (MST)

Hi Akshay, 

Please check if there is any further update on the below. 

Thank you for your help. 

Regards, 
Manish 

From: "Phebe Eshak Farahat Rizk" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "jessie caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Menna Hassan" <[email-masked]>, "Bijoy Bahadur, TCS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, November 17, 2021 8:17:52 PM 
Subject: RE: Incorrect Debited Issue// 2104394651 

Dear Akshay, 

I have not transferred money to this ECOM transaction , if its credit card refund then please check with Ms. Menna & Bijoy. 

+ Adding Menna & Bijoy 

Please check and confirm 

Thanks & Best Regards 

Phebe Eshak | Finance Executive 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Mob +2 010 91102311 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7Cc721114c830c49fd3c6c08d982856b17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684331804781351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJvwU21TCi0%2FgVzjehhntgodZdHOKR9%2BM4F9y2CGdNs%3D&reserved=0 | www.landmarkgroup.com ] 

From: Akshay Berry <[email-masked]> 
Sent: Wednesday, November 17, 2021 2:32 PM 
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>; Alinaqi Bhavnagri <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Incorrect Debited Issue// 2104394651 

[ mailto:[email-masked] | @Phebe Eshak Farahat Rizk ] [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] , 

Please check and confirm as per the below. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 16, 2021 8:53 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Incorrect Debited Issue// 2104394651 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] please check. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 11:23 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Incorrect Debited Issue// 2104394651 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us in closing the below case. Customer received the refund for the mentioned order number but the amount got deducted from customer's account again. 

Order ID : 2104394651 

Customer ID : [ mailto:[email-masked] | [email-masked] ] 

authorization Codes : 229299 

Transaction IDs: 1560173723 

Card number : 5399354700004269 

Amount: EGP303.75 

Date: 26/10/2021 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 8, 2021 10:30:09 AM 
Subject: Re: Incorrect Debited Issue// 2104394651 

Hi Akshay, 

Can you pleas help us to get the below checked. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 6, 2021 1:02:52 PM 
Subject: Re: Incorrect Debited Issue// 2104394651 

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 4, 2021 2:23:12 PM 
Subject: Incorrect Debited Issue// 2104394651 

Hi Team, 

Please assist to check regarding the below deduction. Customer received the refund for the mentioned order number but the amount got deducted from customer's account again. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 3, 2021 4:05:09 PM 
Subject: Debited Again// 2104394651 

Hi team 

Order ID : 2104394651 

Customer ID : [ mailto:[email-masked] | [email-masked] ] 

authorization Codes : 229299 

Transaction IDs: 1560173723 

Card number : 5399354700004269 

Amount: EGP303.75 

Date: 26/10/2021 

The customer reported that he has got the refund from the above order on 10/21/21 and then it has been debited again on 10/26/21 according to the bank statement he provided and the authorization code. 

Please check and do the needful. 

Regards, 

Ebrahim Hageb 

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